The Partner Success Consultant will be the primary liaison for Kafene's existing retail partners, ensuring strong account management, consistent communication, and data-driven performance tracking. This fully remote role supports partner success through structured outreach, training reinforcement, and collaboration across teams, all within a growing, inclusive organization recognized as a Startup to Watch by Built In and one of the Best Startup Employers by Forbes.
What You'll Do
- Serve as a day-to-day point of contact for assigned existing retail partners.
- Conduct outbound and inbound phone outreach using approved scripts and messaging.
- Maintain regular follow-ups to support partner engagement, retention, and satisfaction.
- Reinforce training and product education to ensure consistent utilization.
- Escalate partner concerns, risks, or growth opportunities to senior team members.
- Support account performance by reinforcing best practices and promotional initiatives.
- Track and complete activity-based goals (calls, follow-ups, engagement).
- Identify upsell or expansion signals and route them to senior sales partners.
- Assist in executing territory-level initiatives led by senior team members.
- Maintain accurate CRM records (e.g., HubSpot), including call notes and account updates.
- Monitor basic account-level performance metrics and flag trends or concerns.
- Support the preparation of reports and summaries for internal stakeholders.
- Coordinate with internal teams, including Sales, Marketing, Product, and Operations.
- Adhere to internal compliance protocols and approved messaging guidelines.
- Consistently follow established processes, scripts, and escalation paths.
What We're Looking For
- 1-3 years of experience in inside sales, customer success, or account support
- Comfort with phone-based outreach and working from scripts
- Strong verbal communication skills and a professional phone presence
- Ability to manage multiple accounts in a structured, process-driven environment
- Experience with CRM tools or a strong willingness to learn
- A growth mindset and openness to feedback and coaching
- Applicants must reside in Panama or Guatemala
Technical Stack
- HubSpot
Team & Environment
- 150-person team
- Team spans NYC headquarters, Wilmington, and remote talent across the globe
- Reporting to senior team members
- Collaborative, innovative, and supportive workplace culture
Benefits & Compensation
- Healthcare Stipend: covering medical, dental, and vision insurance costs
- Flexible paid time off starting from first day of employment
- Named a Startup to Watch by Built In
- Recognized as one of the Best Startup Employers by Forbes
- Collaborative, innovative, and supportive workplace culture
- Compensation: $22,000 - $25,000 annual salary with a performance-based bonus opportunity of up to 15% of base salary
Work Mode
- Fully remote role
- Applicants must be based in Panama or Guatemala
Kafene is proud to be an equal-opportunity employer. We welcome qualified applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and all other legally protected characteristics. Accommodation requests for U.S. positions can be sent to [email protected].
