Responsibilities
- Own quality assurance across all partner-delivered implementations, serving as the final authority on whether configurations meet Uncountable's standards before go-live
- Stay closely involved in active partner implementations — reviewing data structures, attending key customer milestones, and stepping in to course-correct when needed
- Maintain a clear picture of implementation health across the partner portfolio, identifying risks early and driving resolution
- Act as the primary point of escalation for certified delivery partners when they encounter complex scientific data environments, edge-case configurations, or ambiguous customer requirements
- Guide partners through challenging implementations in real time — answering technical and scientific questions, reviewing proposed configurations, and helping them think through trade-offs
- Build deep, trusted relationships with partner teams so they feel supported and confident deploying Uncountable without hand-holding on every engagement
- Directly lead or co-lead implementations for strategic accounts, ensuring the platform is configured in a way that faithfully captures each customer's experimental paradigm
- Map intricate scientific data structures — multi-variable formulations, hierarchical sample relationships, linked test methods — onto Uncountable's data model
- Work through ambiguous, real-world data environments (legacy spreadsheets, idiosyncratic naming conventions, non-standard workflows) and design configurations that are both scientifically accurate and practically usable
- Develop and document reusable configuration patterns across domains (coatings, polymers, pharmaceuticals, food science, etc.) that can be distributed across the partner network
- Design and own Uncountable's partner enablement program — including onboarding curriculum, certification criteria, and ongoing training materials for new and existing partners
- Develop reference documentation, configuration playbooks, and worked examples that give partners the tools to implement confidently and consistently
- Run training sessions, workshops, and shadowing programs that build scientific and platform fluency across the partner ecosystem
- Continuously iterate on enablement content based on what you see in partner implementations and where gaps emerge
- Act as the voice of the partner ecosystem internally, surfacing patterns, gaps, and friction points to product and engineering teams
- Collaborate with the partnerships team to define what "certified" means — what knowledge, skills, and track record a partner needs to deliver implementations independently
- Feed implementation learnings back into Uncountable's internal playbooks and product roadmap
Requirements
- Scientific depth: A meaningful background in chemistry, materials science, biology, chemical engineering, or a closely related field — enough to engage credibly with PhD-level researchers about their experimental workflows and data
- Platform and configuration expertise: Demonstrated ability to work through complex, real-world data environments and design structured solutions — whether through prior implementation experience, scientific data management, or equivalent technical problem-solving
- Software fluency: Comfort working with scientific or technical software — ELNs, LIMS, instrument software, data analysis tools, or similar. You pick up new tools quickly and aren't intimidated by data-heavy environments
- Communication and teaching: Exceptional ability to explain complex ideas clearly to varied audiences — and a genuine ability to build others' capability, not just solve problems yourself
- Project and stakeholder management: Comfort managing multiple partner relationships and implementation workstreams simultaneously, with the organizational clarity to keep quality high across all of them
- Autonomy: Ability to build programs and processes from scratch, navigate ambiguity, and drive outcomes without waiting for a detailed playbook
Nice to Have
- M.S. or Ph.D. in chemistry, materials science, chemical engineering, biology, or a closely related field, plus 2–3 years of post-degree experience in implementation, technical consulting, or scientific data management
- Prior experience in a partner-facing, channel, or ecosystems role — or in building training and enablement programs in a technical context
- Hands-on lab experience — time spent running experiments gives you instant credibility with partners and their customers
- Familiarity with data management concepts: structured spreadsheets, databases, ELNs, or LIMS
- Exposure to multiple scientific domains (e.g., organic chemistry and polymer science, or biotech and formulation)
Benefits
- Competitive base salary with performance bonus and meaningful equity
- Health and dental insurance
- 401(k) with employer contribution (US locations)
- Direct collaboration with Uncountable's implementation, partnerships, and product teams
Work Arrangement
Remote (Worldwide)
Team
Structure: High-impact team with real ownership from day one; works closely with internal implementation, partnerships, and product teams.
Additional Information
- Global reach: As the partner network spans multiple regions, you'll work with teams across Europe, North America, and beyond
