Responsibilities
- Lead and manage clinician onboarding and end-user training for all product implementations.
- Deliver monthly training updates synchronized with product release timelines, ensuring materials are finalized by general availability dates.
- Design and evolve onboarding strategies based on clinician roles and customer journey stages.
- Respond to internal training requests and provide timely resources to support-facing teams.
- Collaborate with Partner Experience to build efficient, high-impact training models that reduce partner effort and accelerate clinician proficiency.
- Coordinate with Clinical Success, Product, Product Marketing, and Implementation to ensure seamless release execution.
- Develop and maintain a multi-format training curriculum, including live, virtual, and self-paced learning.
- Keep training content current, clinically accurate, and aligned with product updates and customer workflows.
- Work cross-functionally to ensure training materials reflect the latest product and clinical standards.
- Manage the Learning Management System, including SOPs, learning paths, partner branding, and usage reporting.
- Create customized LMS portals with tailored branding, learning tracks by care setting, and product configurations.
- Build scalable tools and resources to reduce long-term dependency on support teams.
- Partner with Implementation on LMS onboarding and secure engineering support for large-scale SSO setup.
- Measure training success through feedback, engagement data, and adoption metrics, reporting results to leadership.
- Continuously improve the training model to enhance clinician satisfaction and retention as the organization grows.
Benefits
- 14 paid holidays, flexible PTO for salaried staff, accrued time off for hourly workers
- Comprehensive medical, dental, and vision plans for employees and families
- Monthly HSA contributions for those on high-deductible plans
- Generous paid leave for new parents
- Financial and logistical support for family planning
- 401(k) matching to support long-term savings
- Tax-free allowance for personal devices
- Access to FSA and commuter benefits pre-tax
- Monthly stipend for fitness, learning, coworking, and wellness
- Therapy and coaching access for mental well-being
- Paid sabbatical after five years of service
- Competitive pay and equity for full-time hires
- Additional perks available
Work Arrangement
Hybrid — San Francisco, New York, Pittsburgh
Why Work at Abridge?
We're advancing healthcare with generative AI, helping clinicians and patients communicate more effectively. Our mission is to deepen understanding in medicine. With millions of clinical conversations processed monthly, we're creating lasting change. This is a fast-growing startup where every person drives impact. We value ownership—everyone is expected to contribute meaningfully. You'll work alongside driven, collaborative colleagues in a culture that values growth, feedback, and shared success. Empathy guides every decision, with clinicians and patients at the center. We support your development through flexibility, inclusion, and learning opportunities. If you want to make a real difference with passionate people, this is the place.
How we take care of Abridgers
- 14 paid holidays, flexible PTO for salaried staff, accrued time off for hourly workers
- Comprehensive medical, dental, and vision plans for employees and families
- Monthly HSA contributions for those on high-deductible plans
- Generous paid leave for new parents
- Financial and logistical support for family planning
- 401(k) matching to support long-term savings
- Tax-free allowance for personal devices
- Access to FSA and commuter benefits pre-tax
- Monthly stipend for fitness, learning, coworking, and wellness
- Therapy and coaching access for mental well-being
- Paid sabbatical after five years of service
- Competitive pay and equity for full-time hires
- Additional perks available
Equal Opportunity Employer
This organization is an equal opportunity employer and evaluates all applicants fairly, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We offer reasonable accommodations during the hiring process. For assistance, contact accommodations@abridge.com.
Staying safe - Protect yourself from recruitment fraud
Be aware that impersonators may pose as recruiters. Official communications will only come from @abridge.com email addresses. We never request financial information, payments, or sensitive personal data such as bank details or Social Security numbers during hiring. If you suspect fraud, stop communication and refer to our safety guidance. Stay alert and report suspicious activity.
Other
- Flexible work hours
- Inclusive and supportive culture
- Ongoing learning and development opportunities
- Expectation of ownership and direct impact on customers and business outcomes
- Empathy-driven culture focused on clinician and patient needs
