Lead and develop a distributed operational team responsible for managing partner relationships and improving efficiency across international social discovery platforms. Guide your team in executing end-to-end processes—from planning to performance tracking—ensuring cost-effective operations without compromising service standards.
Key Responsibilities
- Supervise daily operations, empowering the team to independently manage tasks while maintaining accountability for results and cost efficiency.
- Analyze performance data and partner metrics to identify opportunities for reducing content expenses while preserving user experience.
- Design and implement cost-saving initiatives, coordinating with internal stakeholders to ensure alignment and sustainable outcomes.
- Manage partner interactions within Bitrix CRM, handling escalated cases and complex requests with a focus on balanced service delivery.
- Improve existing workflows, tools, and documentation to enhance reliability and reduce operational overhead.
- Collaborate with internal departments to meet shared goals for efficiency and content optimization, ensuring consistent partner satisfaction.
Requirements
- Fluent in English and Russian (C1 level or higher)
- Advanced proficiency in Google Workspace, Excel, and Google Sheets
- Experience with CRM platforms, particularly Bitrix
- Proven background in managing operational teams in support, content, or partner operations
- Strong project management skills, including task prioritization and delivery tracking
- Ability to define, monitor, and act on KPIs such as cost per content unit, partner efficiency, and SLA compliance
- Leadership experience with data-driven team management
Work Environment
Fully remote role with team members spread globally. Work from any supported country including Cyprus, Malta, USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, and Australia. The company supports remote-first culture and has been recognized as a top workplace for remote flexibility.
Benefits
- 28 days of annual vacation and 7 wellness days for personal needs
- Referral bonuses up to $5,000
- 50% financial support for professional development and conference attendance
- Corporate discounts on English lessons
- Health benefits and annual compensation of up to $1,000 for medical expenses
- Equipped workspace provided in company offices or co-working spaces
- Reimbursement of up to $1,000 every three years for home office setup or co-working rental
- Internal recognition program allowing peer-to-peer rewards redeemable for experiences and merchandise
