Oscar Health is looking for a Part-Time Customer Service Representative to handle the daily activities involved in running a health insurance company. You will manage customer interactions and back-office tasks in this volume-driven, production-based role.

What You'll Do

Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
Form working relationships with all partners.
Support the leadership team by identifying issues through established escalation pathways.
Monitor and track the health of all assigned work-in-progress issues.
Escalate and resolve issues to ensure appropriate turnaround times.
Participate in process improvement projects.
Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
Ensure compliance with all applicable laws and regulations.

What We're Looking For

1+ years of experience in a high-volume or customer-focused setting.
1+ years of healthcare experience.
High school diploma or GED.

Nice to Have

Strong quantitative or analytical skills focused on identifying or solving problems.
Bilingual in Spanish—with strong skills in speaking, reading, and writing.
Experience manipulating and entering accurate data.
Advanced Google Suite or Microsoft Office capabilities.

Team & Environment

You will report to the Concierge Operations Manager.

Benefits & Compensation

Compensation: $19.00 per hour.
Select employee benefits.
Vacation accrual of up to 64 hours per year.
Paid wellness time and reimbursements.

Work Mode

This is a remote position open to candidates residing in Arizona, Florida, Georgia, or Texas.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support.