Responsibilities
- Providing a warm and welcoming environment within our hotel where everyone feels at home.
- Assisting with valet parking and luggage.
- Supporting the Duty Manager with guest requests/tasks.
- Resolve any guest issues promptly and successfully ensuring follow-up and excellent communication at all times.
- Hotel security floor checks.
- Providing local information on Christchurch and the surrounding area.
- Help guests with booking activities, restaurants, and travel options.
- Maintaining a clean and tidy environment in all common areas, both inside and outside the hotel.
- Fix minor technical issues, like changing bulbs, remote control batteries.
- Comply with health and safety regulations and follow emergency evacuation procedures.
Requirements
- Availability to work weekends, public holidays, and overnight shifts.
- A valid New Zealand driver's license is required; manual driving skills are a plus.
- Eligible to work in New Zealand.
Nice to Have
- Confident, motivated, and dedicated to providing excellent guest service.
- Professional appearance and strong work ethic.
- Exceptional attention to detail.
- Flexible, adaptable and a team-oriented mindset.
- Ability to prioritize tasks and work efficiently under pressure.
Benefits
- Discounts at our hotels, restaurants and spas across our network.
- Staff, family and friends rates at our hotels.
- Meals on duty and uniform provided.
- Excellent reward & recognition events.
- Service and anniversary gifts and benefits.
- Wellbeing programme including Health insurance discounts.
Work Arrangement
On-site
Additional Information
- The shifts will be consecutive.
- A full driver's license is required.
- You need to be flexible and have the ability to work overnight shifts.
