The Outside Sales Representative (OSR) is the primary point of contact for Big Ass Fans with current and prospective customers in the Detroit and Cleveland regions. This role involves conducting facility surveys, providing tailored product recommendations, and maintaining strong customer relationships through consistent communication and follow-up. As a representative of Big Ass Fans, you will travel frequently and work remotely while driving a company-branded vehicle.
What You'll Do
- Serve as the professional face of Big Ass Fans for all current and prospective customers.
- Perform facility surveys and make customized product recommendations for each customer.
- Submit all facility information and log all customer interactions in the CRM.
- Maintain constant communication with customers, the inside sales team, field services/installers, and management.
- Ensure customer satisfaction through frequent post-purchase follow-ups and account nurturing.
- Generate meetings and new opportunities with existing customers and leads.
- Respond to inside sales requests for visits promptly.
- Maintain a positive company image.
What We're Looking For
- Bachelor's degree preferred or equivalent training and experience
- Proven outside sales experience
- Proven ability to build and manage relationships, internally and externally
- Experience using a CRM (Salesforce preferred) - must be diligent in adding your notes from each visit
- Effective and efficient time management is a must
- Demonstrate a strong follow-through and ability to self-manage multiple projects at once
- Must be flexible and self-motivated with a strong work ethic
- Maintains a professional appearance and positive attitude
- Clean driving record
- Willing to drive and maintain a BAF-branded company vehicle which may be a sedan, SUV or pickup truck
- Job is remote and requires a lot of drive time; must be able to be in the car for 3-5+ hours at a time and often 20 hours in a week
- Willingness to make overnight trips frequently
Nice to Have
- Industrial sales experience
- Experience using CAD
- Familiarity with engineering blueprints and building plans
Technical Stack
- Salesforce
- CAD
- Speclab airflow modeling software
Team & Environment
Reports to the Director of Outside Sales. Work environment emphasizes innovation, teamwork, customer focus, and safety.
Benefits & Compensation
- Opportunity to work with extraordinary people with an entrepreneurial spirit
- Be part of a Madison Industries company — one of the largest and most successful privately held companies in the world
- Contribute to making the world healthier, safer, and more productive
- Access to virtual tour of headquarters
- Equal Opportunity Employer — consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status
- Environment where each individual is valued and respected
- Compliance with OSHA and ISO 9001 standards and procedures
- Application of safe work methods in hazardous and non-hazardous environments
- Reporting of unsafe work conditions or equipment operation to supervisors
- Accommodation available for disabilities via email or phone
Work Mode
Remote with extensive travel required; average of three days and two nights per week in hotels during busy periods; must be willing to travel frequently and spend significant time driving. Primary locations: Detroit, Cleveland.
Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status.
