Vynca is looking for a Clinical Outreach Specialist to join our Enhanced Care Management team. In this critical role, you will connect with prospective clients, educate them about our services, and facilitate their enrollment by assessing needs and linking them with our care management team.
What You'll Do
- Engage with prospective clients and meticulously record all interactions in the Client Relationship Management (CRM) system.
- Make 60-100 outbound calls to prospective clients daily.
- Convey essential information and client preferences to the care team to facilitate personalized care planning.
- Assist clients in completing psychosocial assessments and developing care plans with clear, actionable goals.
- Review medical charts to document client needs and recommend appropriate interventions.
- Apply evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles, in all client interactions.
- Participate in weekly Team Operations Meetings to coordinate and optimize care delivery.
What We're Looking For
- Active California Licensed Vocational Nurse (LVN) license, Bachelor's of Social Work, or Medical Assistant certificate issued by a recognized group (AAMA, AMT, NCCT, or NHA).
- 3+ years of experience in healthcare, ideally with experience working with vulnerable populations.
- Excellent oral and written communication skills are essential.
- Positive interpersonal skills required for effective client engagement.
- Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records.
- Prior experience in a remote role is important.
- Must have a quiet, secure workspace to ensure member privacy and be able to test your internet speed to ensure smooth application functionality.
Nice to Have
- Experience with Athena Health and Health Gorilla is a plus.
- Bilingual (English/Spanish) preferred.
Technical Stack
- Google Workspace
- Slack
- Electronic health records
- Athena Health
- Health Gorilla
Work Mode
This is a remote position.
At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.
