Cognizant is hiring an Outreach Operations Specialist to join a team focused on improving the accuracy of Google Maps. You will research and outreach to authoritative entities to gather geographic data, acting as a key liaison between partners and Google to manage the data pipeline.
What You'll Do
- Conduct research in assigned cities to collate geographic data from approved sources.
- Communicate Google’s geo mission and engage potential partners, primarily promoting the Geo Data Upload (GDU) Tool.
- Liaise between external partners and Google teams to convey requirements, validate data, and coordinate updates.
- Report details of outreach, project status, and insights on partner expectations, challenges, and data gaps.
- Manage and track all data submissions with GDO operations teams and external partners.
- Update internal planning tools and platforms, logging all research, outreach, rejections, and submissions.
- Document deliverables, including partners contacted, open data sources identified, and data sets submitted.
- Address and resolve external partner queries associated with the project.
- Troubleshoot process and operational issues reported by data sources; develop deep understanding of data formats.
- Manage the data pipeline from partner data capture through to launch schedules, ensuring data quality.
- Utilize Google and non-Google tools to engage with new partners and track communications.
What We're Looking For
- Bachelor’s degree in business administration, GIS, a related field, or equivalent.
- 1 year of experience working at digital/technology companies with tech products.
- Experience in Business Development and B2B partnerships/sales, or customer service.
- Expertise in Salesforce.com and Google Drive.
- Knowledge of Geographic Information System tools.
- Excellent communication skills in Portuguese and English.
Technical Stack
- Salesforce.com
- Google Drive
- Geographic Information System tools
- Google’s Geo Data Upload Tool
Team & Environment
You will report directly to the GDO Outreach Operations Lead.
Cognizant is an equal opportunity employer.
