About the Role
Role details below.
Responsibilities
- Make 80-100 outbound calls per day to reach and engage members.
- Educate members about Mindoula’s services and behavioral health programs.
- Guide enrollment conversations, focusing on high engagement and appointment show rates.
- Lead conversations to clear, positive outcomes—closing the enrollment loop with confidence.
- Assess behavioral health needs, including self-harm risk, and facilitate warm handoffs to Case Managers.
- Document all member interactions accurately and timely using electronic systems.
- Identify and share local resources to support member needs.
- Collaborate with peers and supervisors to continuously improve processes and outcomes.
- Handle high-stress and emotionally charged situations with empathy and professionalism.
- Represent Mindoula Health with enthusiasm, compassion, and ethical integrity.
Requirements
- Proven sales experience, especially in consultative or high-conversion environments.
- High-volume call center experience (minimum 6+ months).
- Remote work experience with reliable self-motivation and time management skills.
- Comfort and skill in closing conversations with clarity and a positive call-to-action.
- An upbeat, energetic, and engaging communication style.
- High school diploma.
- Proficiency with Microsoft Office, Google Suite (Docs, Sheets, Slides), and Apple products.
- Strong written communication skills and the ability to problem-solve independently.
Nice to Have
- Associate's degree from an accredited institution.
- Background in behavioral or mental health, healthcare, or social services.
- Experience working with high-risk or complex adult populations.
- Crisis Intervention or De-escalation Training.
- Familiarity with Electronic Medical Records (EMR) systems.
- Basic medical or clinical knowledge.
Benefits
- A mission-driven culture that values innovation, compassion, and growth.
- A chance to make a tangible impact in the lives of those facing mental health and behavioral health challenges.
Compensation
$19.23 – $20.91 per hour, based on experience and education
Work Arrangement
Remote (Worldwide)
Additional Information
- Schedule: Monday - Friday: 11:00 AM – 7:30 PM (All times are in your local time zone)
- Work is fully remote
- Must be comfortable handling emotionally charged and high-stress situations
- Must have experience with outbound calling and consultative sales
- Strong communication and documentation skills required
