Horizon Recovery is hiring an Outpatient Case Manager to deliver crucial, client-centered support across all stages of treatment. This remote position ensures the efficient delivery and documentation of wraparound services by coordinating with clients, families, internal teams, and external providers.
What You'll Do
- Serve as the primary point of contact for assigned outpatient clients and their families to support non-clinical needs.
- Coordinate all in-person and virtual therapy and psychiatric appointments, including proactive communication.
- Document all appointments and ensure accurate calendar management across clinical schedules.
- Track and report no-shows, cancelations, and reschedules; notify Finance of applicable no-show charges.
- Monitor client participation in scheduled services and follow up on attendance and engagement.
- Coordinate client intakes and discharges, ensuring timely completion of all required documentation.
- Identify barriers and needs across social determinants of health and provide linkage to appropriate resources.
- Maintain ongoing communication and documentation regarding care coordination efforts and referrals.
- Actively participate in interdisciplinary team meetings to review and support treatment plan goals.
- Escalate any urgent or critical issues to the Clinical Director immediately.
- Uphold professional ethics and confidentiality standards in all communications and records.
- Utilize electronic systems to track and report all client-related activities.
What We're Looking For
- 2+ years of experience in behavioral health, social services, or case management.
- Strong written and verbal communication skills.
- Proficiency in Google Workspace and/or Microsoft Office.
- Reliable high-speed internet and ability to work from a secure remote location.
- Ability to obtain a Level One Fingerprint Clearance Card.
Nice to Have
- Associate’s or Bachelor's degree in Social Work, Psychology, or related field.
- Experience working with adolescents and families.
- Knowledge of Medicaid, state behavioral health systems, and community-based services in Arizona.
Technical Stack
- EMR
- CRM
- Google Workspace
- Microsoft Office
- Communication platforms
Team & Environment
You will work closely with clinical and operations staff and participate in interdisciplinary team meetings, reporting directly to the Clinical Director.
Benefits & Compensation
- Compensation up to $8/hr.
Work Mode
This is a fully remote position requiring work within US time zones.
Horizon Recovery is an equal opportunity employer.
