Drive operational excellence in a fast-evolving AI-powered healthcare environment. You'll be responsible for refining and scaling revenue cycle management workflows, ensuring AI agents perform effectively across payer types and customer interactions. Your work directly impacts how quickly and accurately clinics receive payments, making precision and ownership critical.
What You’ll Do
- Monitor and enhance the performance of AI-driven processes, identifying gaps and implementing improvements to increase collection efficiency.
- Design and refine workflows specific to individual payers, including phone collections, portal interactions, and claim resolution paths.
- Keep payer contact data accurate and up to date to support reliable AI actions and reduce operational friction.
- Collaborate with denial resolution experts to diagnose real-world issues, detect AI inaccuracies, and adapt to new billing scenarios.
- Build and manage teams of accounts receivable specialists to handle claims in areas where AI is still learning, ensuring no revenue is left behind.
- Supervise both onshore and offshore RCM staff, maintaining strong performance against KPIs and SLAs while fostering continuous improvement.
- Partner with Product and Engineering teams to expand AI functionality to new payers, sharing frontline insights that shape platform development.
What We’re Looking For
- At least two years of experience in healthcare revenue cycle operations, claims processing, or payer-facing workflows.
- Strong organizational and process optimization skills, with a proven ability to identify problems and lead cross-functional fixes.
- A sense of urgency and accountability—your work ensures providers get paid on time.
- Proficiency with Excel; SQL experience is a plus.
How We Work
We operate with a hybrid model based in the Flatiron district of NYC. The team gathers in-office most days to foster collaboration, with Fridays designated for remote work. Flexible hours support work-life balance while maintaining team alignment.
Our Culture
- Lead with Empathy: We listen deeply and act with understanding, whether supporting clients, teammates, or patients.
- Humbly Ambitious: We tackle challenges at every level, stay open to feedback, and learn from setbacks.
- Radical Agency: We empower individuals to own their work, take initiative, and drive change with purpose.
Benefits
- Competitive salary and equity potential
- Comprehensive health, dental, and vision coverage
- 401(k) plan with company matching
- Flexible time off and adaptable work hours
- Free daily meals, coffee, and snacks in-office
- Company-covered subscriptions for AI tools of your choice
