Akido Labs is hiring an Operations Manager - Patient Relations

Responsibilities

• Lead, coach, and develop a team of Patient Relations Liaisons responsible for outreach, engagement, and retention.
• Monitor performance metrics, productivity, and patient engagement outcomes, providing ongoing feedback and development.
• Oversee escalated patient concerns and ensure effective, timely resolution.
• Drive initiatives to improve membership retention across Medical Group and IPA populations.
• Partner with clinical and operational teams to enhance continuity of care and reduce attrition.
• Collaborate with leadership and marketing to execute membership growth and retention strategies.
• Support outreach campaigns, enrollment initiatives, educational events, and broker partnerships.
• Evaluate broker and outreach performance to improve conversion and engagement.
• Analyze trends and provide insights on growth opportunities and team performance.
• Ensure accurate, timely documentation of patient interactions while maintaining HIPAA compliance and implementing process improvements.

Benefits

• Health benefits include medical, dental and vision
• Long-term disability
• Life insurance
• Paid Leave Program