Nutrafol is hiring an Operations Manager to join our fast-growing team. In this foundational role, you’ll support the greater operations team with strategic project management and day-to-day oversight, ensuring projects are completed thoroughly and on time. You will be responsible for tools, fulfillment management, and leading direct reports.

What You'll Do

Support Operations Leadership in 360 day-to-day operations and strategic project management.
Oversee and implement operations-related initiatives, both internal and cross-functional.
Serve as a liaison between the operations department and external partners, reporting key information to leadership.
Lead and manage direct reports, providing guidance, coaching, and support to align with operational objectives.
Review and improve all internal processes, communicating SOPs to stakeholders on a quarterly basis.
Proactively identify and mitigate operational risks with corrective action plans while working under strict deadlines.
Oversee and report weekly, monthly, quarterly, and annual metrics.
Own carrier network performance, monitoring service levels, cost, delivery SLAs, and exception management.
Support retail operations and fulfillment execution, with a strong understanding of EDI process flows.
Drive analytics and insights across operations to inform decision-making and continuous improvement.
Provide daily oversight of department systems including Magento, Skubana, and Salesforce.
Oversee the fulfillment process, including inventory management and order processing.
Analyze operational data and performance metrics to identify trends and track KPIs.
Collaborate with the Operations team and stakeholders to implement new processes and monitor activities.

What We're Looking For

Bachelor’s degree in Supply Chain, Operations, or a similar field.
4-6 years of experience in operations management within a manufacturing environment.
1-2 years of managerial experience, including hiring, coaching, mentoring, and growing teams.
Knowledge of the eCommerce business model with proficiency in Magento, Skubana, Salesforce, or similar ERP/CRM systems.
Experience with Operational Management Systems and 3PLs is required.
Strong organizational, time management, communication, and problem-solving skills.
Ability to travel in-state and out-of-state for on-site audits and 3PL visits.
A flexible mindset, willing to accommodate potential weekend and late-night coverage.
Excellent interpersonal communication and organizational skills to coordinate project activities.
Experience in analysis and documentation of functional requirements for ecommerce projects.
Ability to multi-task, manage several projects under tight deadlines, and accommodate changes.
An entrepreneurial spirit with operational skills to see self-directed projects through to execution.
This role is remote, with a strong preference for candidates located on the East Coast.

Nice to Have

Experience in the Nutraceutical, Wellness, or CPG industries.
Startup or high-growth company experience, with brand experience preferred.

Technical Stack

Magento
Skubana
Salesforce

Team & Environment

You will support the greater operations team and report to Operations Leadership.

Benefits & Compensation

Fully remote work experience
Comprehensive medical, dental, and vision package, including FSA program
401K with employer match
Quarterly Bonus Program
Flexible PTO
Two company-wide wellness breaks every day
Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
Monthly wellness stipend
Monthly internet stipend
Monthly cell phone stipend
Annual learning & development stipend
Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
Free meditation app membership (Headspace)
Free Nutrafol subscription
Pet insurance discounts and benefits
Compensation: $90,000 - $110,000 USD

Work Mode

This is a fully remote position, with a strong preference for candidates located on the East Coast to support the Operations team during East Coast business hours.

Nutrafol is an equal opportunity employer.