Manchester; Liverpool On-site Employment

World is hiring an Operations Lead, Liverpool/Manchester

About the Role

About the Role

Role details below.

Responsibilities

  • Lead the day-to-day operational performance of Orb locations in Manchester/Liverpool, ensuring strong execution, compliance, and a high-quality user experience
  • Support site launches and expansion by coordinating installations, ensuring launch readiness, and ramping locations to stable operation
  • Onboard, train, and support a network of Operators and site staff, driving accountability and consistent operational standards
  • Collaborate with Logistics and Central Operations to ensure timely delivery, installation, maintenance, and issue resolution
  • Drive performance across all locations, improving key metrics such as uptime, site readiness, and Operator effectiveness
  • Establish and continuously improve installation, maintenance, and operational processes to increase reliability and scalability
  • Use data and field insights to monitor performance, identify issues, and prioritise improvements
  • Identify operational risks (e.g. downtime, setup issues, compliance gaps) and proactively implement solutions
  • Deliver in-person and remote Operator training to ensure consistent execution and reduce dependency on reactive support
  • Act as the on-the-ground point of coordination between central teams and local execution, ensuring priorities are delivered reliably

Work Arrangement

On-site

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About company
World
World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet. We’re one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate. World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI. World has been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100. Learn more about the newest product launches from our Unwrapped event.
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Job Details
Department Operations
Category other
Posted 13 days ago