heycater! is hiring an Operations & Growth Manager

heycater! is the leading B2B catering marketplace in the DACH region, connecting companies with the best catering and event food providers for every occasion. After establishing market leadership in Germany and Austria, we are now launching in the UK. This is a founding team hire in a new market one of the most impactful roles we will make this year. How we work - High Trust, High Conflict, we trust each other and debate openly - Obsessively High Standards, quality is not a nice-to-have - Emotionally Intense, we are engaged, honest, and present - Ridiculously Clear, expectations, feedback, and goals are transparent You will be the operational and commercial backbone of our London market, working directly with the Head of UK to build, run, and grow our business from the ground up. You manage both sides of our marketplace: the catering partners we work with, and the B2B clients we serve. You ensure orders run seamlessly, partners are well-managed, and clients feel taken care of. You also identify opportunities and support growth actively. This role is right for someone who already knows the London food and events world, thrives with ownership, and does not need a full support structure to get things done. What You'll Do Partner & Supply Operations - Onboard, manage, and develop relationships with London-based catering and event food partners - Ensure quality, reliability, and smooth execution of every order end-to-end - Be the first point of contact when issues need solving fast Client & Account Management - Own B2B client relationships from onboarding through to day-to-day account care - Proactively support retention, upselling, and re-engagement of existing accounts - Translate client needs into operational reality, working closely with our partner network Growth & Sales Support - Support the Head of UK in identifying and approaching new B2B prospects - Represent heycater! through your network, at industry events, and in outreach - Help build the London market presence Operations & Process - Manage and document operational workflows as we scale - Flag issues early, solve problems pragmatically, and continuously improve how we operate