Sedgwick is seeking an Operations Dispatch Coordinator to join our team. In this remote role, you will be responsible for accurately routing and assigning claims, tasks, and requests within our claims management system, providing crucial operational support to our claims staff by ensuring timely, accurate, and appropriate workflow distribution.

What You'll Do

Set up and assign new claims, tasks, and requests into the claims management system.
Enter and review claims data in the system, ensuring accuracy and completeness.
Review claim notes and documentation to determine appropriate assignment, urgency, and next steps.
Make outbound calls to carriers, adjusters, or internal partners to obtain required information, approvals, or clarification.
Identify opportunities to refer claims within the organization based on established processes and guidelines.
Assign claims using provided tools, considering workload distribution, service expectations, and priority level.
Support claims staff by providing accurate information during the claim set-up and assignment process.
Use multiple platforms to review, route, and adjust claim assignments as needed.
Make outbound calls and/or texts to adjusters to discuss claim details for assignment.
Ensure all parties have the required information to successfully manage a claim.
Work with management to make determinations on assignment processes and resource utilization.
Monitor open items and follow up on outstanding tasks to ensure timely claim progression.
Escalate urgent issues, delays, or discrepancies to leadership as appropriate.
Support the organization's quality program(s).
Perform other duties as assigned.

What We're Looking For

High school diploma or GED.
Two (2) years of clerical, administrative, dispatch, or property claims management experience, or an equivalent combination of education and experience.
Excellent oral and written communication skills.
PC literate, including proficiency with Microsoft Office products.
Analytical, interpretive, and strong organizational skills.
Excellent interpersonal skills and the ability to work effectively in a team.
Ability to review documentation thoroughly and accurately.
Ability to handle repetitive, high-volume work with consistency and sharp attention to detail.
Clear conceptual thinking ability, excellent judgment, and strong troubleshooting, problem-solving, and analytical skills.
Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadlines.