Responsibilities
- Utilizing exceptional organization and customer service skills to provide pre-sales support and deliver post-sales application training; serving as the primary liaison for customers and internal stakeholders during multiple phases of the sales and implementation processes.
- Scheduling and delivering onsite applications trainings, go-lives, and ongoing support to end user clinicians on the effective and efficient use of Philips products, according to guidelines, proactive training plans, and/or workflow analysis. Assisting sales account teams with customer presentations, demonstrations, trials, site visits, trade show support, and education events, specifically focused on clinical and technical components. Confirming the product and/or solution is ready for use; performing clinical configurations and set-up, as required.
- Fostering excellent customer experiences and strong business relationships to understand needs and business drivers to develop training solutions for pre-sales, installation, and post-installation support.
- Facilitating the resolution of customer issues by leveraging a OnePhilips approach with the sales and services teams, following escalation and feedback processes. Collaborating on: business priorities, new product introductions, business unit related projects, clinical/technical input for request for proposal, and configuration of quotations and orders.
Requirements
- 3+ years of experience as a Cardiovascular Sonographer.
- Completed a program in diagnostic medical sonography from an accredited institution.
- Verification for certification and registration in good standing as a Cardiovascular Sonographer in a Canadian province from Sonography Canada.
Nice to Have
- Knowledge of Philips ultrasound equipment and applications.
- Prior clinical training and education delivery experience.
- Fluent language capabilities in English and French, written and verbal.
Benefits
- Annual incentive bonus
- Sales commission
- Long-term incentives
- Comprehensive Philips Total Rewards benefits program
- Generous PTO
- DC Pension
- Flex Dollars (for HSA/PSA/RRSP)
- Stock purchase plan
- Education reimbursement
Work Arrangement
Hybrid
Additional Information
- May be required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.
- Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
- Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to territory.
