Operations Coordinator/ VA (Cleaning Company) at Lago. The Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up. This is a high-ownership role focused on speed-to-lead management, customer communication, scheduling, review generation, and supporting the cleaning team. It requires independent decision-making and strong operational judgment, not just task-based execution.
What You'll Do
- Monitor LeadTruffle dashboard throughout the day
- Respond immediately to new inquiries
- Convert leads into booked estimates
- Ensure no missed inquiries across Thumbtack, Google, website, and referrals
- Respond quickly and professionally to calls, texts, and emails
- Send invoices within 24 hours of job completion
- Follow up with new customers within 48 hours
- Drive 3–5 new 5-star Google reviews per week
- Handle complaints calmly and solution-oriented
- Maintain schedule 1–2 weeks in advance
- Audit daily visits for accuracy (team assignments, duration, notes, travel time)
- Manage call-offs, rescheduling, weather disruptions, scope changes
- Ensure accurate clock-in/clock-out tracking
- Post twice weekly on Facebook and Google Business Profile
- Engage in local homeowner Facebook groups
- Drive consistent review generation
- Serve as communication bridge between cleaners and customers
- Coach privately, praise publicly
- Uphold quality standards while protecting team morale
- Document and improve operational processes
- Reduce escalations through system improvements
What We're Looking For
- Demonstrated hustle and ownership
- High level of accountability
- Commitment to continuous improvement
- Ability to foster strong team morale
- Dedication to high standards
- Possess high empathy
- Independent decision-making and strong operational judgment
Technical Stack
LeadTruffle, Jobber, Thumbtack, Google Business Profile, Facebook
Benefits & Compensation
- Salary: $8–$12 USD/hour (based on experience)
Work Mode
Remote role open to candidates based in LATAM.
