Responsibilities
- Build and sustain positive working relationships with all team members.
- Ensure clear and consistent communication with all departments.
- Respond to member requests via phone and email as appropriate.
- Act as a mediator in member conflicts, ensuring actions align with the network's operational guidelines.
- Support members in organizing overflow transport and courier services when needed.
- Perform a range of administrative tasks essential to daily operations.
- Address operational issues such as misdirected shipments or courier needs promptly and thoroughly.
- Keep the hub information board updated with daily operational notes.
- Ensure instructions from the Night Manager are implemented and prepare handover notes for night staff.
- Resolve member disputes in line with established network rules and procedures.
- Escalate unresolved or serious issues to the Team Leader or line manager.
- Generate company purchase orders when necessary.
- Comply fully with all company health and safety regulations.
- Inform the Operations Manager of any issues that may negatively affect the organization.
- Maintain fair, impartial, and professional relationships with all members and coworkers.
- Ensure clear and accurate handover of information between day and night shifts.
Compensation
£13.21 per hour
Work Arrangement
Fixed term contract for 12-18 months
Team
Monday to Friday rotating shifts between 6.00-15.00 and 9.00-18.00
Other
- Fixed term contract for 12-18 months
- Working hours: Monday to Friday rotating, 6.00-15.00 / 9.00-18.00
- Pay rate: £13.21 per hour
