Responsibilities
- Maintain end-to-end accuracy of assigned accounts, ensuring timelines, statuses, and required documentation remain complete and up to date.
- Perform daily and weekly data validation and compliance checks across notices, delinquency status, timelines, and auction readiness.
- Identify discrepancies, missing information, and process gaps; coordinate corrective actions and document findings.
- Monitor SaaS dashboards and automated workflows to detect system errors, anomalies, or workflow failures.
- Investigate operational or customer-reported issues, determine root causes, and document preventative actions.
- Manage inbound tickets with timely, accurate responses while maintaining complete documentation and audit trails.
- Contribute to refining internal processes, automation efforts, and compliance workflows to improve efficiency and reduce manual risk.
- Support the development, documentation, and refinement of operational processes and compliance workflows.
- Participate in special projects related to automation, platform upgrades, regulatory changes, or customer experience initiatives, ensuring that both internal operations and customer activities meet defined standards of excellence.
Requirements
- 3+ years experience in operations, compliance, audit, QA, or data-driven account management roles
- Demonstrated experience performing data validation, audits, or quality checks
- Strong analytical mindset with high attention to detail and pattern recognition
- Ability to manage multiple workflows and deadlines with structured prioritization
- Professional written and verbal communication skills focused on clarity and accuracy
- Proficiency in Zendesk or similar ticketing/workflow systems
- Strong working knowledge of Microsoft Excel or Google Sheets
- Experience using dashboards, reporting tools, or operational metrics
Nice to Have
- Familiarity with regulated or compliance-driven industries preferred
- Experience in self-storage, auctions, fintech, legal process operations, or real estate is a plus
- Comfortable working in startup or high-growth environments
Additional Information
- Reliable internet connection and dedicated remote workspace
