ALX Africa is hiring an Operations Associate: Casablanca

About the Role

Role details below.

Responsibilities

• Act as a central coordination point across teams (Marketing, LCE, Sales & Partnerships, Fellowship, Operations)
• Maintain visibility on all key workstreams and ensure alignment with strategic priorities
• Ensure that critical information, decisions, and priorities are clearly communicated and followed through on
• Track execution across teams and proactively flag risks, delays, or misalignment
• Identify roadblocks early and escalate when intervention is required
• Support leadership in structuring and executing strategic initiatives, including expansion into new Francophone African markets
• Conduct high-level research, benchmarks, and market analysis to inform decision-making
• Prepare strategic briefs, presentations, and recommendations
• Represent the organisation in internal or external meetings when required
• Analyse existing workflows and identify inefficiencies or gaps
• Design, document, and implement scalable processes and SOPs
• Improve cross-team collaboration frameworks and operational clarity
• Ensure high standards of organization, structure, and execution across all operations
• Build and maintain high-quality reporting frameworks and dashboards
• Ensure accurate tracking of key operational and performance metrics
• Deliver structured, high-level reporting to support leadership decision-making
• Translate data into actionable insights and recommendations
• Support the structuring and drafting of high-quality written communications (internal and external)
• Ensure clarity, consistency, and quality in messaging across key communications
• Engage with internal and external stakeholders with professionalism and clarity
• Support discussions with key partners when needed, bringing structure and follow-through
• Build trust across teams by ensuring reliability, rigour, and consistency in execution

Requirements

• 3–5+ years of experience in operations, consulting, business analysis, or similar roles
• Proven ability to independently own and deliver complex projects end-to-end
• Strong operational maturity: ability to manage priorities without day-to-day guidance
• Excellent organisational skills with strong attention to detail
• Strong data literacy (Excel/Google Sheets): able to analyse, structure, and interpret data
• Strong presentation skills (PowerPoint / Google Slides): able to communicate clearly at a high level
• Excellent