Salesforce seeks an Operations Associate Analyst for its Services organization. This role supports the Professional Services Operations team, focusing on business analysis, process governance, and data compliance for delivery consultants and leadership.

What You'll Do

Work closely with the regional operations team to provide guidance on policy and process knowledge.
Become a subject matter expert on the Professional Services Enterprise (PSA) tool.
Build relationships with stakeholders across the organization.
Guide Sales teams on the invoicing process for Statements of Work (SOWs).
Ensure project data compliance for smooth monthly billings.
Identify and organize subject matter experts for change management requirements.
Create and deliver succinct, professional written and oral presentations to internal stakeholders.
Apply a global mindset to project planning to ensure organizational alignment.

What We're Looking For

18 to 36 months of related experience with a Bachelor's degree.
Prior experience with financial and quantitative concepts.
Excellent written business communication and verbal presentation skills.
Excellent time management and prioritization abilities.
Strong communication skills and the ability to influence up to the VP level.
Ability to clearly understand and guide others on processes and procedures.
Strong analytical skills to detect patterns and analyze disparate data.
Ability to work across geographies to develop and implement governance practices.
Excellent organizational skills, detail orientation, and accuracy with repetitive tasks.
Strong knowledge of spreadsheet, database, and word processing programs, including Google suite applications.

Nice to Have

Experience with a major CRM system.
Knowledge of Salesforce tools and applications, especially experience creating and analyzing data from Salesforce apps.
Exposure to operational business processes, with a preference for Services/Consulting operations.
Experience in a fast-paced operational role, managing ambiguity and changing priorities while delivering results.