Responsibilities
- Work Closely with the regional operations team to provide guidance on policy and process knowledge of the region
- Become a subject matter expert on Professional Services Enterprise (PSA tool)
- Understand who the stakeholders are and build relationships with them
- Provide guidance and support to the Sales teams when they have questions regarding invoicing process in completing SOWs and other bookings’ related information
- Project data compliance to ensure smooth billings every month
- Identify and organize subject matter experts to support change management requirements gathering
- Create and deliver succinct, professional written and oral presentations to internal stakeholders at all levels
- Apply a global mindset to all project planning efforts to ensure initiatives align organizationally
Requirements
- 18 months - 36 months in related experience with a Bachelor degree.
- Experience with a major CRM system is a plus
- Prior experience with financial and quantitative concepts.
- Excellent written business communication and verbal presentation skills
- Excellent time management and prioritization skills
Nice to Have
- Strong communications skills & the ability to influence at all levels of the organization up to VP
- Ability to clearly understand and guide on processes and procedures
- Strong analytical skills with the ability to detect patterns and analyze disparate data
- Knowledge & understanding of Salesforce tools and applications, specifically and most importantly, strong experience in creating and analyzing data from salesforce apps
- Strong knowledge of and exposure to operational business processes, with a strong preference for knowledge of Services/Professional Services/Consulting operations
- Experience of working in a fast-paced operational role, with the ability to manage ambiguity, changing priorities and remain focused on delivering excellent results
- Ability to work across Geo with colleagues to develop and implement governance practices for the business
- Must have excellent organizational skills, detail oriented, and able to perform repetitive tasks accurately
- Strong knowledge of spreadsheet, database, and word processing programs, which includes Google suite application experience
Work Arrangement
Hybrid
Team
Structure: Operations team within the Services organization
Additional Information
- Role requires occasional travel mainly within the country /global.
- Remote working with a fantastic work-life balance.
- Direct reports None
