Valatam is looking for an Operations Assistant to join our team in a fully remote role. You will help coordinate client projects, manage operational tasks, and ensure our workflows run smoothly and efficiently.

What You'll Do

Provide exceptional service to internal and external stakeholders.
Monitor and address company communication across phone, email, and social platforms.
Review, accept, and dispatch service requests efficiently.
Communicate with customers to coordinate service, follow up, and ensure satisfaction.
Communicate with vendors to request pricing, place orders, and follow up.
Perform daily invoicing and quoting processes with a high level of accuracy.
Maintain and improve company systems and processes.
Research and prepare information for internal and external use.
Provide executive assistant support to the CEO and other leaders as requested.
Perform other work-related duties as assigned.

What We're Looking For

Fluent English (C1/C2) and Spanish.
1–3 years of experience in operations or logistics assistance.
Proficiency with Google Workspace and Microsoft Office.
Excellent communication and problem-solving skills.
A quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and a backup connection.

Nice to Have

Experience with Asana, Notion, Trello, or similar tools.
A Bachelor’s or Associate’s degree.

Technical Stack

Google Workspace
Microsoft Office
Asana
Notion
Trello

Benefits & Compensation

Annual pay increments.
Discretionary client bonuses (80% of clients award year-end bonuses).
7 U.S. federal holidays + 4 paid PTO days.
Monthly medical insurance stipend (after meeting eligibility criteria).
Birthday/Anniversary bonuses + Gym/Wellness allowance.
Unlimited online fitness classes + company events & Christmas celebrations.
Hourly rate equivalent to USD $696 – $1,044/month (experience-based).

Work Mode

This is a 100% remote, full-time position for the afternoon shift. Candidates must be located in Guatemala.

Valatam operates by core values of ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day).