Responsibilities
- Operations Performance & Analytics
- Collect, validate, and analyze operational data from steam, chilled water, and electric systems, including plant performance, distribution system performance, and reliability metrics.
- Develop and maintain operational dashboards, scorecards, and routine reports for leadership and plant operations teams.
- Monitor key performance indicators (KPIs) such as system efficiency, energy consumption, reliability indices, and outage metrics; identify trends, anomalies, and opportunities for improvement.
- Support root-cause analysis of operational issues, unplanned outages, equipment failures, and performance deviations; document findings and recommended corrective actions.
- Develop and maintain data models and tools that support forecasting, load profiling, and capacity planning for steam, chilled water, and 15kV electric systems.
- Maintenance Planning & Asset Management
- Support the development, implementation, and continuous improvement of preventive, predictive, and reliability-centered maintenance programs across all utility plants and distribution networks.
- Work with supervisors, planners, and craft personnel to optimize maintenance schedules, ensuring efficient use of resources and minimal disruption to utility services.
- Analyze maintenance history, failure data, and work-order information to recommend changes to maintenance strategies, task frequencies, and spare parts holdings.
- Assist in the configuration, administration, and reporting of the Computerized Maintenance Management System (CMMS), ensuring high-quality asset and work-order data.
- Collaborate with Engineering staff on asset criticality assessments, life-cycle planning, and capital renewal prioritization.
- Business Processes, Compliance & Documentation
- Document and standardize key operations and maintenance workflows, including work management processes, outage planning, and change management.
- Assist with environmental, safety, and regulatory compliance reporting related to utility plant and distribution system operations.
- Maintain accurate records of system performance, maintenance activities, and asset attributes to support audits, permitting, and internal reviews.
- Support the development and maintenance of operating procedures, maintenance procedures, and training materials for utility systems.
- Projects & Continuous Improvement
- Participate in and, where appropriate, lead cross-functional initiatives to enhance reliability, safety, energy efficiency, and customer service.
- Support commissioning, performance testing, and post-project evaluation for new or upgraded equipment and systems.
- Evaluate and recommend tools, technologies, and analytical methods (e.g., condition monitoring, advanced metering, fault detection, data visualization) to improve operational effectiveness.
- Collaborate with campus stakeholders (Facilities, Schools, departments, building managers) on issues related to utility performance, reliability, and customer concerns.
- General
- Other duties as assigned.
Work Arrangement
On-site
Additional Information
- This is an on-campus position (not hybrid or remote) based in Cambridge and Allston, Massachusetts. Work location is responsive and subject to change based on business needs. Primarily office-based with frequent visits to utility plants, mechanical spaces, and distribution system infrastructure across campus. Exposure to industrial environments, including noise, heat, rotating equipment, and high-voltage areas; requires use of appropriate personal protective equipment (PPE). May be required to support off-hours response to significant utility events, outages, or emergencies. Some on-call, evening, or weekend work may be necessary to support critical operations or scheduled outages. Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).
