LinkedIn is hiring an Operations Analyst to join the LSS Global Services Team. In this data-driven role, you will support deal management operations, coordinating processes for pre-sales and closed-won deals, managing capacity planning, generating reports, and serving as a project manager for key operational activities.
What You'll Do
- Manage daily assignment, communications, and record keeping for all implementation, pilot, and enablement opportunities globally, including vetting license Demand Plan completion.
- Maintain updated capacity plans for the Global Services Team to ensure equitable assignment processes.
- Complete regular reporting and data requests, showcasing the impact of strategic initiatives to internal stakeholders.
- Conduct regular audits of pre-sales deals to ensure deal management process accuracy.
- Leverage Smartsheets and Dynamics 365 to manage program pipeline, update customer data, maintain input metrics, and pull reporting.
- Manage the LSS Global Services CSAT survey process to collect feedback from internal and external customers.
- Interface with Customer Success & Services leadership teams on program logistics and operational needs.
- Assist in creating and updating program management assets, including internal resources, KPI reports, and communications.
- Partner with the Customer Success Sales Operations Team to evolve program materials and requirements.
What We're Looking For
- Bachelor's Degree or equivalent experience
- 3+ years of experience working in an operations, analytics, or program/project management role
Nice to Have
- Previous experience within a SaaS environment
- Excellent verbal and written communication skills with ability to document and communicate with internal stakeholders
- Highly detail oriented and organized with ability to effectively prioritize and multi-task
- Proficiency with MS Office
- Experience working with Salesforce, Dynamics, and/or Smartsheets
- Ability to leverage numbers and insights to influence and drive sound decision making
- Experience in communicating effectively and presenting to Senior Executives
- Experience in working with Tableau, SQL and/or Presto, Anaplan a plus
- Ability to effectively solve complex problems from high priority strategic initiatives
Technical Stack
- Smartsheet
- Dynamics 365 (D365)
- MS Office
- Salesforce
- Tableau
- SQL
- Presto
- Anaplan
Team & Environment
You will report within the LSS Global Services Team, partner with the Customer Success Sales Operations Team, and interface with CS & Services leadership teams.
Benefits & Compensation
- Salary Range: $74,000 to $119,000
- Culture built on trust, care, inclusion, and fun
- Commitment to providing transformational opportunities by investing in employee growth
- Aspiration to create a culture where everyone can succeed
Work Mode
This position follows a hybrid work model.
LinkedIn is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
