Americas Remote (Global) Full-time USD 95,000 – 105,000 / year

Tremendous is hiring an Operations Analyst

Responsibilities

  • Review account activity and make informed decisions using AI-assisted analysis.
  • Investigate payment approval requests, flag anomalies through pattern recognition tools, and make sound judgment calls on approval or escalation, combining human judgment with AI insights.
  • Identify suspicious activity and fraud patterns.
  • Learn about regulatory requirements as they come up and help implement them in your day-to-day work.
  • Use AI tools to rapidly surface anomalies and patterns, freeing you to focus on the judgment calls that matter most.
  • Suggest process improvements that could make things more efficient or reduce risk.
  • Document what you learn and share it with the team.
  • Balance compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale.
  • Work cross-functionally with product, support, and business teams to make decisions that reduce risk and support scalable growth.

Requirements

  • Strong analytical and problem-solving skills with exceptional attention to detail.
  • Ability to take a messy situation, break it down, and see the pattern.
  • Clear communication and genuine collaboration.
  • Ability to work well across teams, explain complex topics simply, and ask for context.
  • Comfort with multitasking, prioritization, and staying organized amid competing demands.
  • An ownership mindset and genuine curiosity.
  • Take responsibility for outcomes, seek continuous improvement, and think about how decisions affect users.
  • At least 2 years in an operational, compliance, or related role.

Nice to Have

  • Familiarity with AI tools and a willingness to experiment with them for productivity.
  • Comfortable learning to use LLMs, data analysis tools, or automation platforms to augment work.
  • Startup or fintech experience is a plus.

Work Arrangement

Remote (Worldwide) — Americas

Additional Information

  • Unlimited PTO
  • 12-16 weeks paid parental leave
  • 100% covered health (US)
  • Fully remote work within the Americas
  • High-documentation, low-meeting culture
  • Employee NPS in the high 80s
Required Skills
AI Tools
About company
Tremendous
Tremendous is the fast, free, flexible way to send bulk payouts to people in over 230 countries and regions. 20,000+ companies ranging from mom-and-pops to Google, MIT, and United Way have sent over $1 billion, saving 15 hours a month on average.
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Job Details
Department Business Operations
Category other
Posted 23 days ago