Responsibilities
- Review account activity and make informed decisions using AI-assisted analysis.
- Investigate payment approval requests, flag anomalies through pattern recognition tools, and make sound judgment calls on approval or escalation, combining human judgment with AI insights.
- Identify suspicious activity and fraud patterns.
- Learn about regulatory requirements as they come up and help implement them in your day-to-day work.
- Use AI tools to rapidly surface anomalies and patterns, freeing you to focus on the judgment calls that matter most.
- Suggest process improvements that could make things more efficient or reduce risk.
- Document what you learn and share it with the team.
- Balance compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale.
- Work cross-functionally with product, support, and business teams to make decisions that reduce risk and support scalable growth.
Requirements
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Ability to take a messy situation, break it down, and see the pattern.
- Clear communication and genuine collaboration.
- Ability to work well across teams, explain complex topics simply, and ask for context.
- Comfort with multitasking, prioritization, and staying organized amid competing demands.
- An ownership mindset and genuine curiosity.
- Take responsibility for outcomes, seek continuous improvement, and think about how decisions affect users.
- At least 2 years in an operational, compliance, or related role.
Nice to Have
- Familiarity with AI tools and a willingness to experiment with them for productivity.
- Comfortable learning to use LLMs, data analysis tools, or automation platforms to augment work.
- Startup or fintech experience is a plus.
Work Arrangement
Remote (Worldwide) — Americas
Additional Information
- Unlimited PTO
- 12-16 weeks paid parental leave
- 100% covered health (US)
- Fully remote work within the Americas
- High-documentation, low-meeting culture
- Employee NPS in the high 80s