Shape the onboarding journey for key clients by becoming their trusted point of contact during a critical phase. You’ll ensure every transition is smooth, structured, and tailored—managing everything from payroll integration and employee enrollment to billing setup and system training.
What You’ll Do
- Act as the primary specialist for major clients, guiding them from contract to full activation
- Build strong relationships with HR and Payroll teams through clear, empathetic communication
- Lead interactive onboarding sessions, making complex tools easy to understand
- Anticipate roadblocks and coordinate internal teams to resolve them early
- Support administrative requests with speed and care, ensuring a positive first impression
- Collaborate with Customer Success, Sales, Engineering, and Ops to align processes
- Contribute to long-term improvements in onboarding workflows and digital tools
Who You Are
- You thrive in fast-moving environments and take full ownership of your responsibilities
- You communicate clearly and confidently in both French and English, in writing and conversation
- You’re naturally empathetic, with a calm presence and a talent for teaching
- You’re comfortable navigating complex topics and coordinating across multiple stakeholders
- You’re proactive—spotting issues before they arise and turning ideas into action
- You value structure and organization, even when managing competing priorities
- Prior experience in B2B client-facing roles, training, or communication is a strong plus
- Familiarity with the French healthcare system is an advantage
How We Support You
- Flexible work model: choose between HQ, co-working spaces, or full remote—with full equipment support
- Comprehensive health coverage: 100% for you and your children, high coverage for partners
- Generous equity and salary package for permanent roles
- Flexible vacation and working hours to support work-life balance
- Learning budget, conference access, and personal coaching from day one
- Extended parental leave and inclusive policies for all employees
Our Culture
We believe in long-term mission over short-term gains. Transparency is core—everyone has access to the information they need to act independently. We embrace feedback, personal growth, and distributed ownership: if you own your work, you’re empowered to shape it. Everyone is welcome to apply, especially those from underrepresented groups.
