What You'll Do
As a key partner to our customers, you'll serve as the main contact for assigned accounts, guiding them from onboarding through long-term platform use. You'll build strong relationships with IT security teams, system administrators, and executive stakeholders, ensuring they realize continuous value from the platform.
You'll conduct regular check-ins to assess satisfaction, identify challenges, and reinforce the platform’s impact on their security strategy. By tracking adoption patterns and health metrics, you’ll spot opportunities to improve engagement and prevent churn.
When issues arise, you’ll coordinate with technical teams to resolve them efficiently, keeping communication clear and timely. You’ll also document all interactions, risks, and growth signals in HubSpot, maintaining a complete record of each account’s journey.
Additionally, you’ll share customer feedback and feature requests with Product Management, helping shape future development. You’ll also inform clients about new features and updates, ensuring they stay aligned with the platform’s evolving capabilities.
Requirements
- Minimum of two years of experience in customer success, account management, or a related role
- Familiarity with cybersecurity concepts and the ability to discuss them confidently with technical and executive audiences
- Strong communication skills, with the ability to tailor messages for different stakeholders
- Proven ability to build trust and maintain advisory relationships across multiple roles within an organization
- Active listening and empathy to understand customer needs and translate them into meaningful actions
- Quick learner with the ability to master technical platforms, including architecture and deployment models
- Upper-Intermediate or higher English proficiency
Benefits
- Flexible work model—remote or hybrid, based on your preference
- Adaptable working hours to support work-life balance
- 20 paid annual leave days plus paid sick leave
- Full coverage of necessary equipment, including laptop, monitor, and accessories
- Opportunities for career progression and skill development
- Personalized learning through mentoring, internal training, and knowledge-sharing sessions
- Regular 1:1 meetings, development planning, and ongoing support from experienced team members
- Medical insurance and compensation for sports activities
- Mental health resources and additional corporate perks
- Company-paid national holidays
