D-ploy seeks an Onsite Support Engineer to deliver professional IT support within a regulated environment in Zagreb. You will be the primary onsite contact for end-users, ensuring smooth day-to-day IT operations.
What You'll Do
- Provide first and second level IT support for hardware, software, mobile devices, and peripherals.
- Act as the primary onsite point of contact for end-user IT issues and requests.
- Troubleshoot and resolve incidents and service requests via the ServiceNow ticketing system.
- Deliver prompt and professional desk-side and remote user support.
- Document all activities and resolutions accurately within the ticketing system.
- Support IT onboarding for new employees, including equipment setup and user guidance.
- Maintain and contribute to internal knowledge base documentation.
- Support continuous service improvement initiatives.
Technical Stack
- Ticketing System: ServiceNow
Work Mode
This position requires full-time onsite work in Zagreb.
