Join a professional IT support team as an Onsite Support Engineer based in Zagreb. In this role, you'll provide direct technical assistance to end-users, resolving issues across desktop systems, mobile devices, software applications, and peripheral equipment. You'll serve as the main local contact for IT support, ensuring timely responses and clear communication.
Key Responsibilities
- Handle first and second level support requests, diagnosing and resolving technical problems efficiently
- Respond to incidents and service tickets using ServiceNow, ensuring accurate logging and follow-up
- Deliver desk-side and remote support with a focus on user experience and resolution speed
- Set up workstations and onboard new employees, including device provisioning and configuration
- Keep support documentation updated and contribute to internal knowledge resources
- Collaborate on service improvement projects to enhance support processes and user satisfaction
- Maintain detailed records of all support activities and solutions in the ticketing system
Technology Environment
This position operates within a ServiceNow-powered IT service management framework, ensuring structured workflows and consistent tracking of support activities.
Work Arrangement
This is an onsite role based in Zagreb, requiring your presence at the location to support users directly. The position does not offer remote flexibility.
