Join D-ploy as an Onsite Support Engineer in Budapest, providing first and second level IT support to end-users in a professional and regulated environment. You will act as the primary onsite point of contact for resolving IT issues.
What You'll Do
- Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
- Act as the primary onsite point of contact for end-user IT issues
- Troubleshoot incidents and service requests via ticketing system (ServiceNow)
- Deliver prompt and professional user support (desk-side and remote)
- Document all activities and resolutions accurately in the ticketing system
- Support IT onboarding for new employees (equipment setup, user guidance)
- Maintain and contribute to knowledge base documentation
- Support continuous service improvement initiatives
What We're Looking For
- Proven experience in a first and second level IT support role
- Fluent professional proficiency in English
- Fluent professional proficiency in Hungarian
- Strong experience troubleshooting hardware, software, and mobile devices
- Experience working with an IT service management ticketing system
- Excellent customer service and communication skills
- Ability to work onsite in Budapest
Technical Stack
ServiceNow
Work Mode
Onsite in Budapest.
