SupportYourApp is seeking a fluent English, Systems Technician / Technical Support Consultant to provide outstanding technical support via phone, chat, and email for a global Intelligent Support-as-a-Service leader. In this fully remote role, you will monitor SCADA alerts, troubleshoot system faults, and build strong customer relationships within a multicultural environment.

What You'll Do

Deliver outstanding technical support via phone, chat, and email
Communicate with technical teams and system operators to provide updates, clarify issues, and coordinate resolutions
Monitor and respond to SCADA alerts and control system notifications, ensuring timely identification of potential technical issues
Perform initial troubleshooting and diagnostics to determine the root cause of SCADA or control system faults
Log, prioritize, and escalate incidents according to established incident management procedures
Build strong and lasting customer relationships, ensuring effective resolution of user concerns and system alarms
Maintain accurate documentation of daily checks, system status reports, incident logs, and support tickets
Apply customer support best practices to ensure a high-quality user experience
Maintain a strong understanding of client solutions while meeting established KPIs

What We're Looking For

Excellent English skills (at least C1 for written and verbal communication)
Proven Technical Support experience
Diploma or Associate Degree in Electrical Engineering, Electronics, Instrumentation, Industrial Automation, Computer Science, Mechatronics, or IT (systems or networking focus)
Strong communication skills, with the ability to clearly explain technical issues to both engineers and non-technical operators
Incident management experience, including the ability to identify, log, prioritize, and escalate SCADA alerts or technical issues according to established procedures
Customer and operator support mindset, demonstrating patience, responsiveness, and a proactive approach to resolving issues
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to Have

Familiarity with IT ticketing systems and remote support tools

Technical Stack

SCADA, Control systems, IT ticketing systems, Remote support tools

Team & Environment

Team of over 1300+ specialists
Multicultural and multilingual environment
Culture built on trust
People First management approach
Equal treatment principles
No time-tracking requirements

Benefits & Compensation

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements