Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.
Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
Enforce exam rules and protocols to maintain the integrity of the certification process.
Handle any technical or procedural issues that may arise during exams.
Execute administrative tasks related to exam registrations, scheduling, and result processing.
Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards.
Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.
Ensure their work and presence is aligned with company’s values “Quality - Passion - Integrity – Innovation,” at all times

Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
Excellent interpersonal, verbal, and written communication skills.
Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

Bachelor’s degree any discipline will be an asset
Previous experience in similar position/ function will be considered as an asset
Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
Passionate with Customer Satisfaction

Monthly Bonus upon Performance 💳
Work in an international, dynamic and fun atmosphere
Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
Complimentary coffee and tea in all our premises ☕
Huge learning experience in using best practices and global environment
Constant personal and professional development 🥇

Working on Home Office (HO) Secure English Language Tests (SELTs)
All SELT personnel must undergo a Background Check prior to commencing their SELT duties
SELT personnel must complete a declaration where the existence of any criminal record and/or bankruptcy must be declared
If working on the SELT service in the UK, background checks include: A basic or enhanced Disclosure Barring Service (DBS) check
If working on the SELT service in the UK, background checks include: Right to Work in the UK check (including nationality, identity and place of residence)
If working on the SELT service in the UK, background checks include: HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
If working on the SELT service in the UK, background checks include: Financial background check
If working on the SELT service in the UK, background checks include: Employment reference check
If working on the SELT service anywhere in the world (outside of the UK), personnel will undergo background checks that are equivalent to those stated for the UK
All applications will be treated with strict confidentiality

PeopleCert is hiring an Online Exams & Customer Experience Assistant - English Speaking (Nicosia Based)