Responsibilities
- Proactively reach out to restaurant partners and guide them through the onboarding journey with enthusiasm
- Collaborate with restaurants to tailor the platform setup to their specific operational needs
- Conduct in-person training sessions for select restaurants located in Manila
- Deliver virtual training via Zoom to restaurant teams across the Asia-Pacific region
- Train key restaurant personnel using phone and digital tools, focusing on practical ways to enhance operations through the platform
- Support the global onboarding program with coordination tasks such as scheduling training sessions, gathering required content, and managing software setup
- Coordinate with restaurant teams and external parties to implement the RestRef widget
- Partner with internal teams to improve and evolve the onboarding process
- Efficiently manage a pipeline of restaurants to minimize onboarding delays
- Share progress updates, task statuses, and backlog details with team members and relevant stakeholders
- Collaborate closely with Sales, Customer Success, Support, and Billing teams to resolve customer challenges
Benefits
- Compensation and benefits details will be reviewed during the interview
Work Arrangement
Hybrid — Manila, Philippines
Work Environment & Flexibility
The organization supports a flexible, global work culture designed for teams operating across time zones. While most duties align with standard business hours, occasional after-hours communication via calls, Slack, or email is expected to support international collaboration, respond to partners, or handle urgent issues. Practices comply with local labor regulations.
Inclusion
We are dedicated to building an inclusive workplace where diverse perspectives are valued and everyone can succeed. We welcome applicants of all backgrounds and encourage requests for accommodations during hiring or employment. Reach out to your recruiter to discuss accessibility needs.
