Optimizely is hiring an Onboarding Solutions Architect

Optimizely is hiring an Onboarding Solutions Architect to join our Customer Success organization. In this role, you will ensure the successful deployment of our suite of products, add-ons, and integrations by translating business requirements into technical solutions. You'll lead migrations, co-build AI (Opal) agents, and drive customer value and adoption.

What You'll Do

• Lead technical engagement as architect and platform expert for all Optimizely CMP integrations and AI (Opal) agents.
• Provide consultative guidance and comprehensive design, translating use cases and data needs into technical plans.
• Provide architectural oversight and technical guidance for Optimizely CMP and AI (Opal) configuration and deployment.
• Lead design, development, and build of custom tools for specific customer requirements.
• Extend Optimizely AI capabilities, interface with external systems, and design data migration scripts and strategies to CMP.
• Facilitate remote training, technical discovery, and design workshops.
• Empower customer teams to effectively use, manage, and extend Optimizely CMP and AI (Opal).
• Collaborate with Product, Engineering, and Customer Success teams to provide feedback, raise requests, and share use cases.
• Advocate for CMP integration and AI deployment best practices.
• Join pre-sales scoping calls to assess integration feasibility and migration scope, formulating custom architectural packages.
• Maintain in-depth product knowledge for consistent CMP recommendations.
• Lead the full migration process to CMP from external systems.
• Gather data requirements, analyze source platform export capabilities, and design custom scripts for asset and metadata migration.
• Perform troubleshooting, debugging, and performance optimization for deployed Optimizely AI (Opal) solutions.
• Create and maintain internal/external documentation to support CMP solution deployment and adoption.

What We're Looking For

• 3+ years in a customer-facing technical role (e.g., Solutions Architect, Implementation Engineer, FDE) with a focus on software deployment and integration, technical onboarding, or implementation projects, ideally in a SaaS/PaaS environment.
• 3+ years of experience developing apps/scripts using JavaScript, TypeScript or Python in a professional environment for building integration layers, applications, and automation scripts via APIs.
• Proficiency in interacting with external systems via public APIs, including solid knowledge of CRUD operations using REST APIs.
• Extensive experience creating/manipulating large datasets using JSON, XLSX, and CSV.
• Familiarity with Retrieval Augmented Generation (RAG) concepts and experience with building tools/applications for RAG workflows.
• Good understanding of prompting principles and best practices for optimizing AI model output.
• Exceptional analytical and problem-solving skills.
• Superior verbal and written communication skills, including presentation abilities.
• Customer-centric mindset.
• Ability to quickly adapt to new technologies, product updates, customer environments, manage multiple competing priorities, and respond rapidly to customer requests and timeline changes.
• Strong work ethic, good organizational skills, and the ability to work well under pressure.
• Confident, self-motivated, driven to achieve, energetic, lively, and enjoys working in a team environment.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Good English communication skills.

Nice to Have

• Marketing Technology Stack knowledge and experience is a huge plus.

Technical Stack

• JavaScript, TypeScript, Python
• REST APIs
• JSON, XLSX, CSV
• RAG (Retrieval Augmented Generation)
• Vector databases
• Embedding services

Team & Environment

This role is part of the broader Customer Success organization at Optimizely.

Benefits & Compensation

• Best-in-class compensation plans
• Two annual festival bonuses
• Recognition and rewards programs
• Paid Maternity (4 months) & Paternity Leave (12 weeks)
• Flexible vacations days and working hours
• Annual Work/Service Anniversary Leave
• Comprehensive medical & life insurance for you and your dependants
• Volunteering opportunities
• Monthly and quarterly regional and global team-building events
• Communal transport facilities inside Dhaka to and from the office
• Free catered lunch every day
• An agile performance review process
• Enablement program and soft skill training to support internal career growth and development

Work Mode

This is a global role based in our office in Dhaka, Bangladesh.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.