Humana is seeking an Onboarding Program/Strategy Advancement Principal to lead our enterprise-wide transformation of the member onboarding experience. You will serve as the program lead for this critical initiative, ensuring seamless, timely, and high-impact delivery of our reimagined onboarding vision.

What You'll Do

Serve as the Product Owner for Humana’s onboarding transformation program, ensuring all workstreams are strategically aligned and operationally integrated.
Partner with the Onboarding Strategy team to develop hypothesis, analysis, and pilots to advance our member onboarding experience.
Drive program planning, execution, and delivery across multiple cross-functional workstreams.
Partner with workstream leads to maintain momentum, resolve blockers, and manage dependencies.
Lead executive communications including updates, readouts, and reporting to senior stakeholders.
Own and maintain core program artifacts, timelines, and governance documentation.
Identify opportunities to accelerate delivery or improve fidelity to the onboarding strategy.
Translate onboarding vision into a cohesive delivery roadmap with clear milestones and accountability.
Bring structure, clarity, and urgency to complex challenges, while staying grounded in member outcomes.
Effectively lead and develop junior members of the team.

What We're Looking For

Bachelor’s Degree.
7+ years in program management, product operations, or enterprise transformation roles.
Proven success delivering large, multi-workstream programs in healthcare, insurance, or similarly complex environments.
Strong communication skills with demonstrated experience managing senior stakeholders and executive-level reporting.
Expertise in program acceleration, risk mitigation, and managing cross-functional interdependencies.
Understanding of customer journey design, experience transformation, and onboarding best practices.
Ability to distill strategic goals into actionable, measurable execution plans.

Nice to Have

MBA, MPH, PhD, or graduate degree in a management field.
Experience with member onboarding, lifecycle programs, or healthcare transformation initiatives.
Familiarity with CMS regulations, digital health ecosystems, and customer communication platforms.
Success working in matrixed environments with distributed accountability.
PMP or similar certification.

Team & Environment

Reporting to the AVP of Strategy Advancement.

Benefits & Compensation

Medical, dental and vision benefits.
401(k) retirement savings plan.
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
Short-term and long-term disability.
Life insurance.
Compensation range: $150,000 - $206,300 per year.

Work Mode

This is a remote position. Candidates may be located in or near Louisville, KY; Boston, MA; Chicago, IL; Washington D.C.; Nashville, TN; or the New York City area.

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.