Tilled is hiring an Onboarding Payments Specialist to own the onboarding journey for new partners, focusing on payments setup, underwriting readiness, and risk-related requirements. You will be the key resource for partners navigating payment operations and underwriting, ensuring a smooth path from kickoff to launch.
What You'll Do
- Lead onboarding for new partners with a focus on payments setup, underwriting readiness, and operational requirements.
- Serve as the primary point of contact for onboarding questions related to payment operations, merchant risk, and application review processes.
- Partner cross-functionally to move accounts efficiently from kickoff through approval and launch.
- Review onboarding documentation and application materials to ensure completeness and underwriting readiness.
- Help partners navigate underwriting requirements and resolve documentation gaps that could delay approval or activation.
- Proactively identify payment, fraud, or onboarding risk concerns and escalate issues when necessary.
- Act as an escalation point for the Support Team on onboarding-related issues or partner questions.
- Track onboarding progress and maintain accurate documentation within internal systems.
- Communicate onboarding status, requirements, and timelines clearly to both partners and internal stakeholders.
- Identify opportunities to improve onboarding processes, documentation, and partner experience.
- Assist with ad hoc projects and operational initiatives as the business evolves.
What We're Looking For
- 2+ years of experience in payments, fintech, merchant onboarding, underwriting support, or payment operations.
- Experience working with payment processing, merchant applications, or onboarding workflows.
- Strong organizational skills and the ability to manage multiple onboarding pipelines simultaneously.
- Excellent written and verbal communication skills with the ability to guide partners through complex requirements.
- Strong attention to detail and ability to review documentation for completeness and accuracy.
- Comfort working cross-functionally with multiple teams in a fast-paced environment.
- Ability to identify potential risks or issues and escalate appropriately.
- Self-motivated with the ability to work independently in a remote environment.
Nice to Have
- Experience working in a PayFac, ISO, payment processor, or merchant services environment.
- Familiarity with merchant underwriting processes and risk evaluation.
- Experience working with CRM or operational tools such as Zendesk, or internal onboarding platforms.
- Exposure to compliance or fraud-prevention considerations within payments onboarding.
- Experience improving onboarding workflows or operational processes.
- Comfort navigating ambiguity and adapting to evolving products and processes in a fintech environment.
Work Mode
This is a fully remote position.
Tilled is an equal opportunity employer.
