Tilled is hiring an Onboarding Payments Specialist to own the onboarding journey for new partners, focusing on payments setup, underwriting readiness, and risk-related requirements. You will be the key resource for partners navigating payment operations and underwriting, ensuring a smooth path from kickoff to launch.

What You'll Do

Lead onboarding for new partners with a focus on payments setup, underwriting readiness, and operational requirements.
Serve as the primary point of contact for onboarding questions related to payment operations, merchant risk, and application review processes.
Partner cross-functionally to move accounts efficiently from kickoff through approval and launch.
Review onboarding documentation and application materials to ensure completeness and underwriting readiness.
Help partners navigate underwriting requirements and resolve documentation gaps that could delay approval or activation.
Proactively identify payment, fraud, or onboarding risk concerns and escalate issues when necessary.
Act as an escalation point for the Support Team on onboarding-related issues or partner questions.
Track onboarding progress and maintain accurate documentation within internal systems.
Communicate onboarding status, requirements, and timelines clearly to both partners and internal stakeholders.
Identify opportunities to improve onboarding processes, documentation, and partner experience.
Assist with ad hoc projects and operational initiatives as the business evolves.

What We're Looking For

2+ years of experience in payments, fintech, merchant onboarding, underwriting support, or payment operations.
Experience working with payment processing, merchant applications, or onboarding workflows.
Strong organizational skills and the ability to manage multiple onboarding pipelines simultaneously.
Excellent written and verbal communication skills with the ability to guide partners through complex requirements.
Strong attention to detail and ability to review documentation for completeness and accuracy.
Comfort working cross-functionally with multiple teams in a fast-paced environment.
Ability to identify potential risks or issues and escalate appropriately.
Self-motivated with the ability to work independently in a remote environment.

Nice to Have

Experience working in a PayFac, ISO, payment processor, or merchant services environment.
Familiarity with merchant underwriting processes and risk evaluation.
Experience working with CRM or operational tools such as Zendesk, or internal onboarding platforms.
Exposure to compliance or fraud-prevention considerations within payments onboarding.
Experience improving onboarding workflows or operational processes.
Comfort navigating ambiguity and adapting to evolving products and processes in a fintech environment.