Responsibilities
- Lead Onboarding processes with clients to ensure timely adherence to onboarding schedules and adequate support for clients. Where Wheelhouse is contracted to do onboarding for clients, Onboarding Consultants are responsible for gathering necessary materials, communicating decisions and questions to clients, developing strategy to be implemented, and coordinating configuration.
- Support Sales AE’s and AM’s on calls with customers assisting in understanding current Revenue Management practices and identifying how to implement those strategies within the Wheelhouse platform while identifying opportunities to improve their processes by using the platform.
- Be willing to be part of client facing video calls during the week (an average of 7-10 calls per week) either with prospective customers, current customers, or cross functional members of the Wheelhouse team.
- Assist Sales AE’s and AM's in resolving complex questions or problems regarding client’s specific strategies or the implementation of Wheelhouse into their Tech Stack.
- Work with sales AE’s to identify which components of the platform would be most important to clients to assist in their sales process.
- Provide ongoing Revenue Management support and advice to enterprise clients.
- Be available to communicate with clients about Revenue strategy, how to implement new Wheelhouse features, and improve their use of the platform.
- Create Revenue Management related content to educate users and the industry in Revenue Management practices and strategies. Innovate new ideas and practices to share with the industry and establish Wheelhouse as the foremost Revenue experts in our industry.
- Create content educating on the effective use and implementation of Wheelhouse features.
- Plan and Participate in industry discussions (such as webinars) to further understanding of Revenue Management in the industry.
- Contribute to the development and innovation of the Wheelhouse product roadmap by designing and brainstorming ideas and features which keep Wheelhouse on the forefront of Revenue Management in our space.
Requirements
- demonstrated success as a Revenue Manager
- exceptional communication and listening skills
- willing and eager to problem solve complex solutions with clients
- assist AE’s (Account Executives) with closing enterprise clients
- provide Enterprise client support to AM’s (Account Managers) through demonstrating Wheelhouse’s knowledge and commitment to client success
- natural passion for Revenue management and a desire to teach both the Wheelhouse team internally and the industry at large
- creative deep thinker with a penchant for effective communication
- enjoys cracking complex puzzles while working with a wide range of personalities and experience levels
- expert in their field and is eager to speak to clients and partners and excited to find the best strategies and solutions to support their success
- understands the unique situations that arise in Revenue Management and enjoys finding novel and creative solutions for users
- committed to developing Revenue Management in our fast developing industry and is ecstatic to train and teach customers while growing the Wheelhouse platform
- ability to enthusiastically convey complex ideas while identifying the best solutions for users from our wide range of options
Nice to Have
- mature, creative and independent teammate
