Tasq Staffing Solutions, Inc. is hiring an Onboarding and Training Specialist (BGC Taguig) | Onsite

Working Setup: • 100% Onsite (BGC Taguig) Work Hours: • 11PM to 8AM Responsibilities: • Onboarding & Program Delivery: Lead end-to-end onboarding for new hires, including training on tools, processes, and role-specific skills. • Training & Development: Design and enhance training programs to address skill gaps and support employee growth through coaching and upskilling. • Performance Support & Evaluation: Monitor onboarding and training effectiveness through metrics, assess learner performance with feedback, and refine programs based on data and business priorities. • Process Improvement & Documentation: Standardize onboarding and training for consistency and scalability and to update training materials and knowledge bases. • Stakeholder Collaboration: Collaborate with HR, Sales, and Operations to align training with business goals and serve as the onboarding support contact. Requirements: • Bachelor's Degree required • Excellent English communication • At least 5 years experience in contact center (B2B/SaaS) • At least 3 years tenure in Training • Strong analytical skills with experience in tracking training effectiveness and KPIs. • At least 3 years of experience in training, onboarding, learning & development, or related roles.