Scalesource is looking for a Office Assistant - (Customer Service & Admin) to support a U.S. Swim School remotely. You will be central to managing student enrollment, customer communication, and administrative operations to ensure a seamless experience for families.
What You'll Do
- Manage inbound and outbound calls, emails, and messages from families.
- Provide clear information about swim programs, pricing, and schedules.
- Convert inquiries into enrolled students.
- Schedule swim lessons and coordinate class availability.
- Manage bookings, cancellations, and reschedules.
- Coordinate schedules between families and instructors.
- Follow up with leads and enrolled families.
- Provide updates, reminders, and class information.
- Ensure a positive customer experience throughout the enrollment process.
- Maintain accurate student records in the CRM.
- Update enrollment status, notes, and customer interactions.
- Assist with reporting, tracking, and internal documentation.
- Assist management with administrative workflows.
- Support coordination tasks across swim school locations.
- Assist with light social media or marketing coordination when required.
What We're Looking For
- Minimum 2 years of experience in customer service, client support, or virtual assistant roles.
- At least 2 years of experience scheduling appointments, coordinating calendars, or managing service bookings.
- Minimum 2 years of experience handling inbound inquiries and follow-ups via phone, email, or messaging platforms.
- At least 2 years of experience using CRM systems or customer management tools such as HubSpot or similar platforms.
- Minimum 2 years of experience managing multiple operational tasks simultaneously such as customer communication, scheduling, and administrative tracking.
Technical Stack
- CRM systems such as HubSpot or similar platforms
- Google Workspace
- Zoom
- RingCentral
- Canva
Benefits & Compensation
- Stable, full-time remote work paid in USD
- Professional remote work culture and training support
- Long-term development opportunities with growing U.S. businesses
- Compensation: USD $1,250 – $1,500 per month
Work Mode
This is a fully remote position open to candidates working in PST, CST, or EST time zones.
Scalesource is an equal opportunity employer.
