Scalesource is seeking a detail-oriented Office Assistant / Business Development Coordinator for a fully remote, full-time role supporting a fast-growing U.S. home services franchise. You will play a key role in managing lead flow, supporting sales operations, and ensuring seamless communication between customers and the team, with required overlap with U.S. business hours.
What You'll Do
- Answer inbound calls and online inquiries
- Qualify leads and gather required project information
- Schedule on-site estimates efficiently
- Confirm appointments and send reminders
- Maintain professional first-point-of-contact communication
- Track estimate status (scheduled, completed, proposal sent, closed, lost)
- Conduct disciplined follow-ups on open bids
- Communicate with customers to move deals forward
- Escalate hot opportunities to the owner
- Help maintain consistent conversion momentum
- Maintain accurate CRM updates
- Track lead source, status, and next steps
- Monitor response time and follow-up cadence
- Prepare weekly pipeline summaries
- Ensure clean, organized data management
- Follow up with warm or inactive leads
- Support light outbound outreach efforts
- Assist with review requests and referral generation
- Help reactivate past customers
- Support local marketing campaign follow-ups
- Assist with documentation and reporting
- Coordinate internal communication between office and field
- Support invoicing and basic financial tracking
- Maintain organized digital files
- Assist with customer service issue resolution
What We're Looking For
- Strong English communication skills (spoken and written)
- 2+ years in administrative support, sales coordination, or service-based office roles
- Experience handling inbound customer communication
- Experience working with CRM systems
- Strong follow-up discipline and organizational skills
- Availability to overlap with U.S. business hours
Nice to Have
- Experience in home services (roofing, gutters, HVAC, plumbing, restoration)
- Experience supporting sales teams or estimators
- Experience with HubSpot, ServiceTitan, Zoho, Salesforce, or similar CRM
- Experience tracking bids or proposals
Technical Stack
- HubSpot
- ServiceTitan
- Zoho
- Salesforce
Benefits & Compensation
- Stable, full-time remote work paid in USD
- Direct exposure to U.S. residential service sales
- High-impact role supporting both revenue and operations
- Clear ownership of lead flow and pipeline follow-up
All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
Work Mode
Fully Remote with U.S. business hours overlap required (PST; CST; EST)
