Support a growing U.S. home services business in a key operational role that bridges customer outreach and sales coordination. This full-time remote position plays a central part in managing the end-to-end lead lifecycle—from initial inquiry to bid follow-up and conversion tracking. You’ll serve as the first point of contact for incoming customers, ensuring clear communication and timely scheduling of on-site estimates.
Key Responsibilities
- Respond to phone calls and online messages from potential clients
- Collect project details, qualify interest, and set appointments efficiently
- Confirm scheduled visits and send timely reminders
- Log all interactions and maintain up-to-date records in the CRM
- Monitor the status of estimates and proposals, tracking progress through the pipeline
- Follow up consistently on open bids to keep opportunities active
- Notify leadership of high-priority leads requiring immediate attention
- Generate weekly summaries of sales pipeline activity
- Re-engage past or inactive customers through targeted outreach
- Support local marketing efforts by following up on campaign-generated leads
- Assist with review generation and referral follow-up
- Coordinate communication between office staff and field teams
- Help maintain accurate digital records, invoices, and service documentation
- Provide support in resolving customer service concerns when needed
What You Bring
- Fluency in written and spoken English
- At least two years of experience in administrative, customer service, or sales support roles
- Proven ability to manage inbound inquiries and maintain organized workflows
- Familiarity with CRM platforms such as HubSpot, ServiceTitan, Zoho, or Salesforce
- Strong attention to detail and a disciplined approach to follow-up
- Availability during U.S. business hours (PST, CST, or EST)
Preferred Background
- Experience in home services industries like roofing, HVAC, plumbing, or restoration
- Background supporting estimators or sales teams
- Hands-on experience tracking proposals and managing bid pipelines
What’s Offered
- Stable monthly compensation in USD
- Remote work with flexibility across global time zones
- Direct involvement in revenue-driving activities
- Clear ownership of lead management and follow-up processes
- Growth opportunities within a performance-focused team
