Responsibilities
- Dealing with all internal and external Customer’s enquiries in a timely and professional manner.
- Customer POD’s – To provide proof of customer deliveries, checking for discrepancies ad compiling reports to chase outstanding POD’s.
- Provide daily delivery status orders reports to both internal and external holders.
- Handling customer's enquiries/queries/order updates via telephone and email.
- Data Input – to update and maintain customer databases ensuring accurate records and data are kept up to date.
- Manage DPD portal for parcel e-commerce orders, answering queries from the customer on deliveries.
- Managing inbound stock orders with the client and freight forwarder.
- Liaising extensively with clients and building successful long term business relationships.
- Assist with note taking duties - It may be necessary to take witness statements, you will be asked to support in the note taking process.
- Other duties as reasonably required.
Requirements
- Previous experience of working in a high-level administrative role.
- The ability to prioritise workload without supervision.
- Excellent communication skills in order to deliver accurate information.
- Outstanding Customer Service skills.
- Proficient in computer literacy including Microsoft Excel, PowerPoint, Word and Outlook.
Nice to Have
- Knowledge of warehouse operations (desirable).
- Attention to detail.
Benefits
- Annual Leave – 28 days inclusive of the bank holidays.
- Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
Work Arrangement
On-site — Deeside
Additional Information
- Working hours: Monday-Friday, 8am-4pm.
- Internal Applicants Only
