Responsibilities
- Handle outgoing calls to clients and partners.
- Manage incoming calls from clients and partners.
- Set up and confirm appointments.
- Assign and schedule appointments for remote field inspectors across the country to minimize travel time and ensure punctual arrivals.
- Monitor and respond to emails and scheduling requests.
- Confirm that appointments are scheduled and routed correctly.
- Collaborate with the internal team to accomplish daily objectives.
- Escalate customer concerns to the appropriate channels when necessary.
- Perform additional tasks as needed.
Requirements
- High school diploma or equivalent work experience.
- At least two years of experience in customer service.
- Proficient in Microsoft Outlook, Word, and Excel.
Nice to Have
- Prior experience in dispatch or the insurance industry.
Benefits
- Health, dental, and vision coverage.
- 401K plan with company matching contributions.
- Paid time off (PTO).
- Short and long-term disability insurance.
- Accidental Death and Dismemberment (AD&D) insurance.
- Life insurance.
Work Arrangement
Hybrid — Louisville, KY
Other
- Work schedule: Wednesday through Saturday, 12 PM to 11 PM.
- No travel required.
- Ability to lift files, open filing cabinets, and bend or stand on a stool as needed.
- Frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
