Colwen Hotels is looking for a Part Time Night Auditor to join our team at The Portland Sheraton at Sable Oaks. In this overnight role, you will be responsible for balancing hotel transactions, closing out the day, responding to guest requests, and maintaining the front desk area.
What You'll Do
- Operate the front desk and assist guests with inquiries during pre-arrival, registration, stay, checkout, and post-departure.
- Complete end of day activities including posting charges to accounts, balancing ledgers, running the night audit/daily close, and backing up data.
- Warmly and professionally welcome all guests.
- Process guest check-in by confirming reservations and assigning rooms.
- Handle all requests with professionalism, tact, and a sense of urgency.
- Investigate and resolve complaints regarding service and accommodations.
- Maintain knowledge of hotel rates, discounts, special offers, and community events.
- Ensure prompt billing delivery and the accuracy of daily closing reports.
- Process all payment types including charges, cash, checks, debit, or credit cards.
- Communicate with the Lead Audit team regarding daily closing and issues.
- Discreetly handle confidential guest information.
- Ensure the lobby and shared areas are neat and orderly.
- Adhere to all Colwen and brand standards.
- Maintain strict key controls.
- Perform other related duties as assigned.
What We're Looking For
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Superior interpersonal and customer service skills, with the ability to deal with difficult guests.
- Familiarity with the local area, providing directions and maps to attractions.
- Proficiency with Microsoft Office Suite and common computer software.
- Ability to learn computer software programs and operate a Property Management System.
- Ability to work an overnight schedule, including weekends and holidays.
Nice to Have
- One year of related experience, hotel experience preferred.
Technical Stack
- Microsoft Office Suite
- Property Management System
Team & Environment
You will communicate with the Lead Audit team relating to daily closing and operational issues.
Benefits & Compensation
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Work Mode
This is an onsite position located at the Portland Sheraton at Sable Oaks.
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
