Colwen Hotels is seeking a part-time Night Auditor for the Holiday Inn Express St. Albans. You will be responsible for managing overnight hotel operations, ensuring the accuracy of daily financial closing, and providing exceptional service to our guests during the night shift.
What You'll Do
- Operate the front desk and assist guests with inquiries and needs throughout their stay.
- Complete end-of-day activities including posting charges, balancing ledgers, running the night audit, and rolling the business date.
- Process guest check-ins and check-outs efficiently, confirming reservations and assigning rooms.
- Warmly and professionally welcome all guests and address requests with urgency and tact.
- Investigate and resolve any guest complaints regarding service or accommodations.
- Maintain knowledge of hotel policies, rates, discounts, and local area information.
- Ensure prompt delivery of guest billing and the accuracy of daily closing reports.
- Process all payment types including cash, checks, debit, and credit cards.
- Communicate with the Lead Audit team regarding daily closing and any issues.
- Discreetly handle confidential guest information.
- Ensure the lobby and shared areas are neat and orderly.
- Adhere to all Colwen and brand standards and maintain strict key controls.
- Perform other related duties as assigned.
What We're Looking For
- One year of related experience.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Superior interpersonal and customer service skills, with the ability to deal with difficult guests.
- Familiarity with the local area to provide directions and maps to attractions.
- Proficiency with Microsoft Office Suite and common computer software programs.
- Ability to learn computer software programs and operate the property management system.
- Ability to work an overnight schedule, including weekends and holidays.
Nice to Have
- Hotel experience.
Technical Stack
- Microsoft Office Suite
- Common computer software programs
- Property management system
Team & Environment
You will communicate with the Lead Audit team relating to daily closing and operational issues.
Benefits & Compensation
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Work Mode
This is an onsite position located in St. Albans.
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V.
