Colwen Hotels is hiring a Night Auditor to join our team. In this overnight role, you will be responsible for balancing hotel transactions, closing out the day, responding to guest requests, and maintaining the front desk area during overnight hours.
What You'll Do
- Operate the front desk and assist guests with inquiries and needs throughout their stay.
- Complete end of day activities including posting charges, balancing ledgers, running night audit, and backing up data.
- Provide exceptional guest service.
- Efficiently manage front desk operations to ensure timely check-in and check-out.
- Warmly and professionally welcome all guests.
- Process guest check-in: confirm reservations and assign guest rooms.
- Treat requests with professionalism, tact, and a sense of urgency.
- Investigate and resolve all complaints regarding service and/or accommodations.
- Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
- Ensure prompt delivery of billing to guests.
- Ensure accuracy of daily closing reports.
- Process all payment types including charges, cash, checks, debit, or credit cards.
- Communicate with Lead Audit team regarding daily closing and issues.
- Discreetly handle confidential guest information.
- Ensure lobby and shared areas are neat and orderly.
- Adhere to all Colwen and brand standards.
- Maintain strict key controls.
- Perform other related duties as assigned.
What We're Looking For
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service skills, ability to deal with difficult guests
- Familiarity with local area, ability to provide directions and maps to local attractions
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
- Overnight work schedule required, including weekends, and holidays
Nice to Have
- One year of related experience, hotel preferred
Technical Stack
- Microsoft Office Suite
- Property Management System
Team & Environment
Communicate with Lead Audit team.
Benefits & Compensation
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Work Mode
This is an onsite position located in Portsmouth.
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
