AccorHotel is looking for a Night Auditor to join our team, ensuring compliance with established processes while providing excellent service to our guests. You will be responsible for overnight front desk operations, maintaining our brand standards of hospitality.
What You'll Do
- Welcome guests at the counter or by phone, providing information and clarifications throughout their stay.
- Check reservations, verify required documents, register guests in the system, and deliver room keys.
- Perform guest check-outs, close invoices, receive payments, and prepare relevant files.
- Ensure compliance with all reception and billing procedures.
- Carry out basic emergency procedures and contact responsible parties for issues like power outages or leaks.
- Perform computer backup and server procedures.
- Mediate guest conflicts and communicate any anomalies or problems to your immediate superior.
- Enter customer reservation information accurately into the system.
- Offer, score, and operate the loyalty program according to established standards.
- Generate invoices, issue bank receipts, and forward documentation to the Administration department.
- Perform shift handovers following strict pre-established procedures.
- Answer the telephone following brand standards.
What We're Looking For
- Experience in Hospitality and functions related to the job description.
- Handling of Opera Cloud.
Technical Stack
- Opera Cloud
Team & Environment
You will report directly to your immediate superior.
Benefits & Compensation
- Employee Benefits Card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your hotel and worldwide.
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, such as Planet 21.
Work Mode
This role operates fully onsite.
We welcome you as you are. We support you so that you grow and learn every day, ensuring that work gives purpose to your life. Diversity and Inclusion for Accor means welcoming each one and respecting their differences, prioritizing only qualities and skills. Our goal is to provide employment with purpose, in an inclusive culture, offer excellent working conditions and promote the development of all people, including people with disabilities.
