Civica is looking for an NHS Payroll Controller for a 12-month Fixed Term Contract. In this entry-level role, you will deliver high-quality, fully managed pension services to NHS clients using our payroll platforms. You will be the first point of contact for client staff, resolving queries promptly and professionally while supporting a wide range of administrative activities.
What You'll Do
- Process data input and perform administrative tasks
- File and maintain paper and electronic records
- Receive, organize, and process information
- Answer calls and support customers with basic pension queries
- Produce benefit statements
- Opt members into and out of the NHS Pension Scheme
- Process pension refund requests
- Guide members through the retirement process
- Submit retirement applications
- Manage incoming and outgoing mail
- Assist Senior Pensions Administrators as required
- Support general administration duties
What We're Looking For
- High accuracy and attention to detail
- Strong customer service skills
Technical Stack
- Civica’s payroll platforms
Team & Environment
You will be reporting to the Team Manager. You'll join a supportive team environment focused on helping NHS staff manage their pension needs.
Work Mode
This is a hybrid role based in Belfast.
