United Franchise Group (UFG, Inc.) is hiring a New Leader Experience Specialist to serve as the welcoming face for new leaders across all departments. In this role, you will deliver a personalized onboarding experience over a structured 30-day program, focusing on logistical and administrative support for both new leaders and their hiring managers.
What You'll Do
- Serve as the primary point of contact, delivering hands-on support throughout the 30-day onboarding journey.
- Coordinate essential setup tasks including system access, equipment ordering, and training schedules by collaborating with IT and other departments.
- Conduct outreach to new hires before their start date to set expectations and provide key information.
- Monitor and continuously refine the onboarding process using feedback to improve efficiency and outcomes.
- Track onboarding milestones weekly and conduct timely check-ins to gather insights and ensure progress.
- Identify opportunities to enhance the onboarding experience through automation, personalization, and creative solutions.
- Partner with HR, department leads, and Central Operations Support to ensure alignment with company culture and strategic goals.
- Use Smartsheet and other tools to track onboarding progress, manage surveys, and automate workflows.
- Analyze onboarding data to identify trends, measure program effectiveness, and recommend improvements.
- Build relationships across departments to ensure a consistent onboarding experience company-wide.
- Act as a liaison between new leaders and internal teams to facilitate smooth transitions.
- Coordinate role-specific training plans and introductions with key departments.
- Share program updates and insights during department meetings to maintain visibility and alignment.
- Update KPIs monthly to assess the effectiveness and readiness of management teams.
- Conduct quarterly reviews with leadership to discuss the program’s effectiveness and gather feedback.
- Maintain up-to-date program documentation and SharePoint resources such as SOPs and how-to guides.
What We're Looking For
- 2+ years of experience in onboarding, administration, customer service, HR, or operations.
- Strong interpersonal and communication skills with the ability to build rapport quickly.
- Self-starter with a sense of urgency and ability to work independently.
- Creative thinker with a passion for improving processes and experiences.
- Project management skills with the ability to manage multiple priorities simultaneously.
- Adaptability to evolving organizational needs and priorities.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and tech-savvy with experience using Smartsheet or similar platforms.
Technical Stack
- Microsoft Office Suite
- Smartsheet
- SharePoint
Team & Environment
Partners with HR, department leads, and Central Operations Support.
Benefits & Compensation
- Compensation: $59,500.00 - $70,000.00
- Health, vision, and dental insurance
- Flexible spending accounts and health savings accounts
- Retirement savings plans
- Life insurance and disability insurance programs
- Paid and unpaid time away from work
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
