The Missing Link is looking for a Network Engineer to join our Support Engineering team. You will be responsible for designing, implementing, and maintaining our clients’ network infrastructure to ensure optimal performance and security.
What You'll Do
- Provide 1st Level remote and on-site support to a diverse range of customers.
- Prioritise, progress, and resolve network related faults and requests.
- Understand, prepare, and maintain technical documentation such as network diagrams and as-built documents.
- Deliver timely support by following process and keeping clients informed at every stage.
- Proactively monitor and maintain managed network devices while identifying and resolving risks.
- Be part of a rotational on-call roster for after-hours support.
What We're Looking For
- Cisco CCNA Certification.
- Hands-on experience in supporting networking infrastructure like Firewalls, Switches, Routers, and Wireless Access Points.
- Basic experience in troubleshooting and implementing firewall policies, Client VPN, WAN/ISP Uplinks, and Wireless Access Points.
- Foundational understanding of core protocols like DNS and DHCP.
- Strong and effective communication and interpersonal skills.
Nice to Have
- FortiGate Certified (NSE) or similar certification.
- Basic understanding of BGP, IPSec, and SDWAN.
- Familiarity with a Unified Threat Management Platform (e.g., Fortinet, Palo Alto, Sophos).
Technical Stack
- Firewalls, Switches, Routers, Wireless Access Points
- DNS, DHCP
- BGP, IPSec, SDWAN
- Unified Threat Management Platforms
Team & Environment
You will join our Support Engineering team within a company of 200+ team members.
Benefits & Compensation
- A culture that values learning, development, and career progression.
- Flexible working arrangements and onsite client opportunities.
- Competitive bonus structure and certification support.
Work Mode
This role operates on a hybrid work model.
The Missing Link is an equal opportunity employer.
