North Sydney, New South Wales, Australia Hybrid Employment

The Missing Link is hiring a Network Engineer

About the Role

The Missing Link is looking for a Network Engineer to join our Support Engineering team. You will be responsible for designing, implementing, and maintaining our clients’ network infrastructure to ensure optimal performance and security.

What You'll Do

  • Provide 1st Level remote and on-site support to a diverse range of customers.
  • Prioritise, progress, and resolve network related faults and requests.
  • Understand, prepare, and maintain technical documentation such as network diagrams and as-built documents.
  • Deliver timely support by following process and keeping clients informed at every stage.
  • Proactively monitor and maintain managed network devices while identifying and resolving risks.
  • Be part of a rotational on-call roster for after-hours support.

What We're Looking For

  • Cisco CCNA Certification.
  • Hands-on experience in supporting networking infrastructure like Firewalls, Switches, Routers, and Wireless Access Points.
  • Basic experience in troubleshooting and implementing firewall policies, Client VPN, WAN/ISP Uplinks, and Wireless Access Points.
  • Foundational understanding of core protocols like DNS and DHCP.
  • Strong and effective communication and interpersonal skills.

Nice to Have

  • FortiGate Certified (NSE) or similar certification.
  • Basic understanding of BGP, IPSec, and SDWAN.
  • Familiarity with a Unified Threat Management Platform (e.g., Fortinet, Palo Alto, Sophos).

Technical Stack

  • Firewalls, Switches, Routers, Wireless Access Points
  • DNS, DHCP
  • BGP, IPSec, SDWAN
  • Unified Threat Management Platforms

Team & Environment

You will join our Support Engineering team within a company of 200+ team members.

Benefits & Compensation

  • A culture that values learning, development, and career progression.
  • Flexible working arrangements and onsite client opportunities.
  • Competitive bonus structure and certification support.

Work Mode

This role operates on a hybrid work model.

The Missing Link is an equal opportunity employer.

Required Skills
FirewallsSwitchesRoutersWireless Access PointsDNSDHCPBGPIPSecSDWANUnified Threat Management PlatformNetwork SecurityNetwork DesignTroubleshooting
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Performance pay that rewards your skills

Iglu's revenue-sharing model means top performers earn significantly more than traditional salaries. Choose your projects, deliver great work, and see it reflected in your pay.

Revenue-sharing compensation
Project choice & autonomy
International client base
Career growth support
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About company
The Missing Link

One of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions.

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Job Details
Category infrastructure
Posted 3 months ago